My Dad has been at Apple Rehab in Shelton for 3 years. They are wonderful. I have only witnessed staff treating residents and visitors with dignity, respect and care. They really are extended family The facility is clean and well run. During Covid the facility, administrator and staff took quick measures to protect patients, residents and staff. The weekly communication was helpful.

My Mom has been in long-term care since Jan 2015 and is getting excellent care. The staff gets to know you personally, calls the family when there are any changes to meds, care, doctor visits, etc. The food seems great and is served from cart right to you--hot and fresh and not under a dome! You are given choices of two large meals for lunch along with desert and fruit. Maintenance even installed extra poles in her closet and room for her large wardrobe. They have a hairdresser who will also color and perm your hair (which large facilities don't do) The only con is that the outside area is in need of work. The only place residents sit is at the entrance (where vehicles and trucks are constantly arriving)--yet there are grounds around the building. There are two patios, but no furniture there or protection from the sun. Would like to see a gazebo on the grassy hill for those to enjoy and more plantings around the building and tables and umbrellas. One MS attorney patient had to wheel himself in the driveway to sun himself and this is sad! Took my Mom to a larger facility and there is no personal care and her friend didn't even know her caretakers..also no outside trips, as S.Lakes provides - to shop, get ice cream and other trips. I can only compare this to another facility on Long Hill Ave. where the grounds are beautiful, but not the care. So far, have no complaints about the treatment and care my Mom is receiving!

My mother was in Apple Rehab, which was a horrendous and horrible place. They had lack of organization. She came in with paperwork from a hospital she was in, and they lost it. They were not charting the meds they gave her. There was literally garbage overflowing out of the garbage cans in the dining room that was left overnight. They put a 97-year-old lady in her room with her. She was climbing out of her bed and wanted to use the bathroom, and the alarm wasn't going off. The CNA came in, but never took her to the bathroom; she put her back in the bed, so the lady got out and fell. The next day, this lady was in the wheelchair asking if she could go to the bathroom, but no one took her out. My mother thought a door slammed, but it was the lady falling out of her wheelchair and splatting on the floor. The overall appearance looked clean, but the food was horrible.