This agency was referred to me, yetI have been very unhappy with everything about them. They've been around since the early 1980s, I hear they once were worthwhile but drastically faltered recently. My social worker recommended them, and when a younger person took over her caseload, I talked to him about this, he told my he has heard the same complaint over and over again about this company. CNAs regularly fail to show, then the office won't answer the phone when I try to get a replacement. One CNA, her hygiene is lacking, I remind her weekly, "Wash your hands after handling waste." Or, "Please! Put on latex gloves." Plus, she regularly doesn't shower or brush her teeth before going to work, and I have heard the same about her from friends of mine who have used this agency. I have an access code to enter my building, and every time a new CNA is sent for the first time they can't get in the building because the scheduler didn't give them the code. Another CNA refuses to help me put my laundry away or help me fix breakfast, "Because it's not in the careplan." When I pleaded for help emptying the dryer and getting breakfast, she said she had instructions from the agency owner never to help me with those things. I now have a new agency and would recommend anybody but Health in Home.