The physical aspects of the facility where unimpressive. The building is very old, and sections of the building looked rather run down. Appearance was unimpressive. However, the staff more than made up for what the building lacked. They were truly lovely and dealt with residents in a way that seemed to come from a position of friendship as opposed to a position of authority. This was a refreshing change of pace compared to what i have experienced in other facilities. Were the facility to be updated i would give this facility 5 stars.