I wish I had better things to say. The service here is horrible, nurses and CNA’s always make the excuse if I have another light on while their patients need assistance. It’s taken 30-40 mins for my dad to get help when he presses the call light. He’s supposed to be in oxygen and I came in at 9 am and no one checked on him til his OT showed up at 1:30 PM. This is unacceptable. Such a lack of care and service. The OT’s and PT’s have been amazing. That’s the only thing that’s keeps him here. We do have to make sure family is with him at all visiting hours otherwise I’m not sure that we would trust this place. If only the treatment he gets from the OT and PT would be the same with the nursing staff it would be great. But the nursing staff lacks care and service. Please stay with your family members as much as you can, don’t trust them here.

My mom went to Aviva after being discharged from the hospital. She was at Aviva almost 2 weeks for rehab. The room was clean, bright, fresh, and overall nice. The staff was excellent in caring for my mom. They were friendly, knowledgeable, capable, and helpful. My mom loved the food there, I haven't seen her eat so well in a long time. There was a lot of variety on the menu. My mom was quarantined at the time, so she didn't participate in any activities. We were able to communicate by phone using google duo and face time. The staff communicated with our family on her progress and did a great job updating us. We would highly recommend Aviva to others.

If I could I would give Aviva less than 1 star. Here is why. My 89 -year-old Father was taken to Aviva at the end of March, 2020 after a fall at his home that fractured his clavicle. After a month at Aviva, family members and I begged him to go home and continue rehab there, but he said he wanted one more week to get stronger. and decided to stay at Aviva. During what should have been his last week there, he was diagnosed with Covid that he contracted from the Aviva staff. Instead of going to the hospital to recover from Covid, they convinced him to stay at Aviva, because they said how safe they were, that he was not allowed visitors and "all precautions" were being taken. After 2 months at Aviva, although he no longer tested positive for Covid, his battle had weakened him so severely that he was on death's door with horrendous bedsores that went to his bone. After such horrible and neglect in care at Aviva, he was finally transferred to the Rose hospital. The doctor at the hospital said his severe bedsores did not start with the Covid. Bedsores that severe take several weeks to develop, and his dislocated shoulder fell out of it's corrected setting. How can a rehab center not rehab their patient nor rotate their patient nor treat such devastating bedsores? The lack of even basic care was beyond Inexcusable!!! My father passed away in the hospital 3 weeks after he left Aviva from being so severely weakened from the unset fracture, terrible bedsores and the Covid he caught while at Aviva. Do not send someone you love to Aviva!

Aviva wanted a family member to stay 24/7 with my father, who was the patient. They were horribly short staffed, some of whom were excellent and the others impatient and aggressive. The food was ok. When we could not stay with our father 24/7, some in the staff turned aggressive and confrontational. They made the bed for the other patients regularly, while my father's was basically left untouched. Would not recommend this place.

My husband was a patient at Aviva for one week from 7/24 to 7/31 , discharged from UC Hospital following major surgery and complications during recovery. He was too weak to travel home and the staff was extraordinarily helpful to work with him to progress physically to be able to make the trip. This is a beautiful new facility with every attention to an aesthetically pleasing environment including comfortable furniture and rooms, copious art work, outside patios frequently used for PT and common areas like a lounge and the dining room allowing for socialization. More important was the medical, PT and OT staff. My husband was visited several times by the staff physician and nurse practitioner. Nursing staff dispensed meds appropriately and were attentive to our needs. The CNAs were readily available and patients and family alike were greeted with smiles by everyone. The nutritionist was especially helpful dealing with digestive issues related to medications. He received the maximum therapy he could, including on a weekend, to give him the strength to return to our home in Durango. The only activity we were able to participate in was a delightful grilled lunch on the patio. We are deeply grateful for the excellent experience we had at Aviva at Fitzsimmons.