My mom is in rehab at Thousand Oaks Healthcare Center. The most important thing is she is happy there. She said it's very clean, and it smells good. All the nurses and the staff are very nice. The grounds are very pretty. They have some outside grounds where people could go walk around or roll around. She's been very happy there. They're very careful about testing you for COVID before you go in there. It's a very nice facility. I haven't had a meal there, but she has. I don't know how the meals are, but they've been accommodating to her. My mom is in a two-person bedroom, but she's by herself in there. It has its own private bathroom. It has a closet that you can put your things in. They have amenities for people to help them walk. She has her own wheelchair to help her move around.

When you call they are not good on customer calling for the residents there. I call all the time and when I do get through the phone just ring and ring . And than the person has no phone in room . Ok so next they take a phone to there room and than you are unable to talk for what ever reason. Leave a message and the resident never get the message or no phone in room. This has been very frustrating

Care is substandard at best. Food is absolutely terrible. Short on staff and head doctor is useless

Thousand Oaks looked really clean, but there was nobody there to help me so I just left. Based on what I saw, I would recommend this facility.

they have very caring employees taking care of residents.