This is a fine facility where all staff are diligent in addressing needs that residents and families express. The individual staff members are caring and friendly; many visit with the residents even when not assigned to them. Something so nice to see is how the staff work together and like one another. This is a morale boost that transfers to the residents and creates a pleasant atmosphere. Generally, people are happy and like being there. Staff turnover is low. The facility is in a lovely location, quiet, clean, odor-free, has interesting events, and family are often included and welcomed. Because the residents are vulnerable related to functional and cognitive limitations, belongings that disappear and deprecating comments are difficult to account for. However, administration is small (director and owner) and always readily available at the front desk. All issues are easily discussed, as they are both warm and friendly and eager to provide high quality care. More specifically, we have been satisfied when we present inconsistencies in care or neglected requests or recommendations for improvements (e.g., smelly bathroom) or billing questions. The director and owner have not been defensive and rapidly provided solutions, often checking on our responses over time. The professional staff have phoned regularly to apprise us of needs or changes including physical, cognitive, medications or behavioral issues. They are always calm, polite, caring, and patient. They are kind and patient with the residents. At times we have been frustrated with the nursing director because he is excessively talkative and easily distracted, and it is difficult to determine whether he is listening or understands what is said. He is more concerned with regulatory issues than individualizing care; we have had to acquire higher authority to work with him to undo inappropriate interventions (based on a regulation he had recently read). We need to watch carefully for follow-through because he is easily distracted, particularly when discussing our resident's care. Overall, this is a nearly excellent facility and we feel fortunate to have our family member be a resident there.

It is a small facility, family owned and run, with a good and caring staff. They are very friendly to residents and guests alike. They have different activities to help stimulate the residents' minds and the physical therapists make sure the residents get the exercise and other attention they need.