The worse place the worse attention you never can talk with the doctor

My brother is a resident and requires probably a little more assistance than normal. I receive calls from Nurses complaining that he requires more assistance than normal. This is their job. Deal with it. I offer assistance when I can but on the day to day stuff, they are either under qualified or lazy. Pick one.

The Rehab employees GREAT.. 2.) 1 nurse there was fantastic with even having a great work load during the day(wish I remember her name; 3) Head of nurses, a bit helpful, but not consistent in her actions; 4) Facility food horrible, variety and nutrition questionable; 5) The place smelled horrible of urination!!!! 6) Eye glasses taken accidently on food tray, staff notified 3 times. claim filed back in Feb. 2020. To date, no response. 7) If family member needing wound care or anything critical please stay there with them to make sure done and done right. 8) Also, trying to get help at nurses station, you will stand there , they will look at you and walk off, without even asking if you can be helped. Need better training .

Hello! My wife Lauren has on 3 occasions been cared for at Monterey Palms. Our experience could not have been better. Lauren was treated like the angel that she is. We've been married for 54 years. Staff for the most part we're caring and in some cases loving. Typically staff is reflective of a patient's attitude and behavior, admittedly some patients can be very stubborn and difficult to please and it may cause some negative results but Lauren's disposition is cheerful and compliant. We would recommend the Palms for the care of your loved ones. Thank you (Luz, the director) and staff, to my mind you are heroes. Doug

My mother went to Monterey Palms for rehab, but I had to take her out because of the environment. The people that do the daily care are not necessarily the nurses. We didn't interact with the nurses, but the helpers treated them like they were a burden. My mother would ask for water, they would not bring her water, and she would have to harass them just to get water. The management wanted it to be a good facility, but the staff didn't care. However, the lady in charge of the nurses was very good. The facility was fine, and everything was easily accessible. She shared a room, there was a bathroom, a little sink, and a curtain separated her from her roommate. It has a little TV in front, a side table, and a chair for guest. I had to bring her food, because she felt weird about the food there, and every time they had seafood, everyone got sick.

My mother was a patient at Monterey Palms and it was a horrible experience! The quality of care was extremely poor. I would not recommend by his place to my worst enemy.

Monterey Palms Healthcare Center was recommended to my brother when he was at the hospital, so he went there and it was one of the worst experiences we ever had. The staff was horrible. His wound care was almost non-existent and we had doctor's orders. The room was nice; it was a large private room. Their administrative staff was horrible. He just didn't like it and neither did we as a family. They need to improve on just about everything.