They are underpaid and understaffed therefore you shouldn't expect to get prompt, or even any, service. When I arrived at the facility with my husband there were dirty linens on the dresser and the room was not ready. The staff did their best. I have no idea what activities the residents enjoyed. From what I could see they were wheeled out in their wheelchairs and left in the hallway.

Victoria Care Center is the same as the other community. The staff is good, but the place is crowded. The rooms are good basic rooms; the beddings is good. Everything suffices. In fact, they give the residents air-mattresses to go on top of the existing mattresses that they have. They're very clean too. The staff members conduct themselves in a professional manner. The patient is always first. They're aware of any changes.

My mother was for 3 weeks at this center an had a really bad experience. One night the staff took her water away so she would not drink so much water and therefore not call so much to be changed because they would even not take her to the bathroom. So spent the night being thirsty. Then the last night she was there, because I brought her home, they wouldn't change her even thought she told them that the whole bed was wet and she was cold, they just answer "it is not time yet" To me this was a neglect on their part and no one should be treated that way.

I would not say anything bad about Victoria Care Center, but it was not great either. My mom's room was really small, and it was hard to move around. I like the doctors. I think they make their rounds very good. They communicate very well, and they try to get a hold of you. Some of the staff were very caring. I think in any care facility, I am discovering that if the elderly do not have an advocate for them, it is difficult for the staff to follow through unless they know they have a family member who's going to speak on the elderly's behalf. Even though we press the nursing button, the response time was sometimes too long. I also experienced that they do not read the notes or the comments. I do not think they refer to it as often as they should because when I reminded them, they will say they have not read the notes yet. We would write notes about what my mom was allergic to, and repeatedly, the she would get those things.

Everything about Victoria Care Center was very good. The staff was good. The office personnel were good. The nurses were good. The physical therapy was good. I don't have any complaint. Everything was fine. The room was good. The dining area was fine.

Mom was in the Victoria Care Center. She was there three or four months starting August 7th. This place was very clean. She was in a room with another person but it was also kept very clean. It was also well-lighted with fresh paint and nice TV set. The only absolute thing I could say in any of these facilities is that they ought to have more channels for these people, something where there were more shows on there that they could watch. Regarding the staff, I thought they were very attentive. They were very spot-on. If they felt mom needed something, they called and talked to us about it and kept us in the loop. They were extremely friendly and very helpful. I can tell that they were exhausted and it had been a trying day, but they're always smiling. They were also very patient even with the family because it was an ordeal and an adjustment. Overall, I was extremely happy with this facility and I had no complaints about them. Food also was overall great.

Mom's been in Victoria Care Center for a few months now. We're very happy with them and they're doing a wonderful job.