Villa Rancho Bernardo is excellent. It's a wonderful facility. It really is. My husband is in a semi-private room with a private bath and TVs for both of the people in the room. It has a movable divider between the beds and a very large window with a beautiful view of the landscaping outside. My husband can be difficult sometimes, but the way that they approach and speak to him is outstanding. If he resists, they will step away for a few minutes. Then they'll come back and try again. They are always very courteous, very thoughtful, very pleasant, and attentive. It's expensive, but I think for the quality of care, the facility, the location, and the medical staff, it is all worth it.

I was told when my family member was looking for a new place that they had not had any C19 cases. They lead me to belive that it had been a Covid free facility. Also the food is not very health not tasteful. I keep asking to talk to the in house doctor. They say he will call me because the medications are not all correct and after 5 months and my family member ended up in the hospital. He still has not called me. It looks beautiful on the outside but the staff is disrespectful and mean. My family member has dementia and finding a good facility that will take them is not easy. Why do we not an agency that protects the clients from this.

The place is clean, it’s the only they have going for them. The staff isn’t friendly, you make one of them mad and they’re all mad. The care isn’t the best, the patients have to wait up to a hour for help and there aren’t enough CNA’s to care for the patients. Clothes, blankets personal items disappear. The food sucks. Check on your loved ones especially if they’re sick, they might need to go to the hospital and they fail at recognizing this.

My mom is in rehab at Villa Rancho Bernardo Care Center. Their phone system is terrible because you can't get through. It's a clean place, but my mom doesn't like it and complains all the time. She's not happy with it. You have to call the nurses' station to get her phone to her, and some of the nurses have kind of an attitude sometimes about having to do it. My family is trying to call my mom from out of state and nobody could get through, so they flew out here. Some of the nurses are great, but there's a lack of communication. My mom's room has two beds, and if she had issues with some of her roommates, they moved her, so that was OK. They clean the rooms but you had to share the bathrooms. Each bed has their own TV. The food is terrible. I wouldn't feed my dog that food because it's pretty gross.

Villa Rancho Bernardo Care Center is very organized, and they have the best staff. I have nothing bad to say about this place. It's very nice, and the place is beautiful. We have a very nice physical therapy and occupational therapy area. It's a very big place, but everyone here is wonderful, from the nurses, to the aides, and the doctors. It's very upscale because it's in the Rancho Bernardo area, which is one of the nicest places here. I couldn’t have been in a better place. The food here is very nutritious, it's just that I like Mexican food and Italian food, and they don't have that much. The nutrition regulations are very strict, but we get a lot of food, or they do whatever diet the doctor has prescribed you. I get three full meals a day, and it's always right on time. They're really conscious when it comes to the menu, and the dietician checks in regularly. My insurance pays for everything, everything was processed so smoothly, and the social workers and other people here help you so much.

A pretty face can be deceiving. VRB is understaffed and underskilled and my family experienced that the staff did the least amount possible in their workday. My family member was treated like a burden because they needed to be there for care. Our family was treated rudely and our requests ignored. We have moved them to another better facility.

My mom stayed at Villa Rancho Bernardo for six months where they provided fantastic rehab for her. She ended up leaving two months ahead of schedule. She really enjoyed the caretakers and the meals. It was just a very good place overall. We chose it because the rehab facility and the gym were better than any other places we visited.

Mom stayed at this place for 2 nights. Nurses didn't do their job taking care of her. Didn't follow doctor instructions & didn't prep for operation next day. Operation was delayed 4 hours because they did not give mom her medication or insulin. Blood sugar too high. The hallway smell pee. Not a clean facility.

My mom stayed at this facility for a month. The rehab team were encouraging and friendly to everyone. My mom stayed downstairs and she had the worst time. The morning staff seemed to be always in a hurry with their care and the RN's and the unit manager were so unprofessional. The unit manager, who dresses up as if she were 14 years old, would yell across the hall to get the attention of her staff member. It was totally unreal. The gossiping was another problem I saw during the day. I saw that the assistant director of nursing talking "not so nice things" to the unit manager about their staff aloud and the fact they were laughing out loud annoyingly. I would not recommend this place to anyone. They had a choking incident last year and the patient ended up dying. You wouldn't want that to happen to your love one right? read on about this facility: http://www.utsandiego.com/news/2013/Mar/26/tp-nursing-home-fined-100000

I was very unhappy with the way my grandmother was treated at this facility. She was housed in the furthest possible room from the front of the facility, and every time I came to visit her I would have to make the grim walk through the halls of the majority of the facility. On one such visit when I came with my grandfather a man grabbed him by the shoulder and screamed at him to help him get out of here, and from my grandmother's experiences I can see why. The staff even when I visited were rude and overly rough with her. She often complained of feeling dehydrated and wanted water, but the staff did not bring it to her, in what I saw as an attempt to prevent her from urinating and having to assist her. From my observations, the staff did as much as possible to prevent themselves from needing to assist tenants with even their most basic needs, let alone their quality of living and happiness.