Positives: Excellent food, enough for 2 meals. Wonderful amenities, activities, clubs, trips. One of the very few locations offering 3 bedroom apartments. Parking is tight, but they did get us a spot and small storage bin. Good location very close to downtown. Absolutely beautiful area. Nice library. Needs improvement: When packages delivered, they would not accept them and hold for 2 days while she was in the hospital so she could pick them up. When there was smoke in the hallway from a roof construction incident, no one at the front desk would call 911. They said they "needed authorization" first. Assisted living not possible, only choice is outside help. Area was not designed for assisted living- toilets were low, stairs were everywhere, long way around to avoid them.

I was quite pleased with what they showed me at The Heritage Downtown. It's just too expensive for my taste. I'm middle class, so I'm not used to the antique furniture and things they had. The staff member was very nice and explained things thoroughly. I'm in a wheelchair and the only wheelchair-accessible places they have are two-bedrooms. I only need a one-bedroom because I'm by myself. They might have two-bedrooms because some people have caregivers with them, but I don't have a caregiver. It was very nice but not what I wanted nor did it meet my needs. I would recommend it to somebody else who may have a higher socioeconomic status than myself. Physically, it was clean, painted, and everything it should be. It also had a nice garden.

We liked The Heritage Downtown very much, but we're too mobile for that kind of place. I liked the management. The meals and the dining room were good. The building was not very up-to-date, but the services that they offered were good. The apartments looked fine, and some of the rooms had been renovated a little.

I am pretty satisfied with The Heritage Downtown. The food isn’t always the greatest, but in general it's very good. The location is excellent, and it's a big location. Parking can be good, and it's a gated community. We have exercise classes and movies every day. My room is very convenient, and I have a balcony. The view isn’t the greatest, but it's a nice, pleasant view.

I visited The Heritage Downtown, and the place was very nice. I would move there myself. The staff was very nice, and their rooms were nice as well.

The Heritage Downtown did invite us to share a meal there, and we did talk to some of the residents. It was a very nice place, and the food was very good. The residents all seemed to be very happy and glad that they have moved there. If I could afford it, I would have moved into the Heritage.

The Heritage Pointe was very nice, but they had older apartments. The apartments had been redone though. For people with mobility issues, there’s some level there on the grounds outside, but it was kept very nice. There was a very nice restaurant. The staff was great. The person showing us around was very nice and very informative. The staff was very good.

We visited The Heritage Pointe. They a beautiful and magnificent garden. Some of the rooms had balconies and terraces, there's a heated swimming pool and a jacuzzi. The apartments were smaller, but they had nice terraces, good light, and they were very nice and comfortable. There are different buildings scattered around the garden and that's lovely. Really good access. They can improve the food; I just wasn't impressed but then it could just be me.

My mother has been very happy and comfortable at The Heritage Pointe for six and a half years. The staff is very helpful, the food is very good, and there are all kinds of activities, so you could be as busy as you want to be. She has a one-bedroom apartment with her own furniture.

They were pleasant at The Heritage Pointe. The apartments were smaller. Their meal service was different. You have a choice of 4 meals a week or a choice of 7 meals a week. It would have been a fine community. It would be my second choice. The staff was very accommodating. They showed us what was available. They were very polite and very supportive.

We’re in The Heritage Pointe right now. They do not have extended care here. However, it is very nice, and we’re quite happy here. We’re quite satisfied with it. It is particularly a good place for an older person who doesn’t need extended care. They do have a contract with outside help that comes in as aides, but they are not licensed caretakers that can administer prescriptions or things like that and it is not extended care within the facility itself. The rooms are very nice. There are three three-story buildings and one four-story building. They have a nice dining room. Their menu is very good, but they only serve two meals a day -- breakfast and dinner. There are a lot of activities. There is something going on all the time. They have trips to casinos, horse race tracks, and things like that on special occasions. They have a shuttle that takes people downtown if they don’t drive. They have an underground parking garage for those people that drive themselves. It is a very adequate facility. It is particularly designed for individuals who are still active or at least semi-active. However, the administration is a little slow to respond. They have an administration group here onsite, and all the little daily details are taken care of by local administration, but if you have something important to be done, it has to go all the way to the owners in Las Vegas in order to get approval, and it takes time. That is the major drawback of the facility.

I visited The Heritage Pointe. They were very good. They have certain things they offered that the other places didn't. They have a calendar of what goes on, and the community is convenient. I would recommend them.

My husband and I have been interviewing various local establishments for ourselves and this is the latest of our visits. This is a very impressive set of buildings in a garden setting, within 4 to 6 blocks of downtown Walnut Creek, CA. The rooms were clean, nicely thought out, with full (if small) kitchens and laundry (in room). The food was tasty, using fresh vegetables and herbs from their own gardens. Common spaces available for movies, crafts, games, swimming pool and gardening. We were impressed, and plan a second visit later in the year.