I really don't like Shields Richmond Nursing Center. My husband is in there for rehab right now. I'm not satisfied at all. He didn't have a heel sore when he came in there, but currently he has a sore on both of his heels and a sore on his buttock. They left him in his bowel movement. They don't turn him. They didn't get him up until I raised hell. Now they try to accommodate us more, but I had to raise hell in order to get them to do that. The light stays on and no one comes in. I don't like the food. All the food is canned or instant, mashed potatoes or whatever, canned fruit cocktails, canned vegetables, and the juice comes from a container and they put it in a plastic glass. The facility looks nice. It looks like they care more about the cosmetics than the patients in my view. I don't care how pretty the place looks if you're not taking care of your patients. Some of the staff are good, some of them are not. His nurse, as far as I'm concerned, when I was there, was like a four-star, but you have others that are not. They need to concentrate more on their patients than the facility. It's kept up pretty well.

My mother, Jan, was admitted to Shields Nursing Center after being discharged from Doctors Medical Center. She, just like anyone else, did not want to go to any nursing facility, because she missed home so much after being in the hospital urgent care for about four months. From her feedback as well as from my personal visits, the staff were very friendly and helpful even though they were very busy doing their best to care for so many people. The food was reasonable. The facility does need more improvement on the lighting in the rooms. The rooms are small, which is not the factor. The rooms have a dark interior which seems to bring gloom to not only the patients but the visitors as well. Knowing the buildings are quite old, I am sure some time the rooms will be brightened up, which will help in brightening up the patients who stay there. I would like to add, that my mother needed to have all her pain meds upon discharge from the center, and even though the full prescribed amounts could not be released, they were so compassionate enough to give her samples and whatever amounts that could be approved right away. Though I was not a patient staying there, I still miss the wonderful staff and my mother would say the same. Rest her soul.