The rooms are crowded, people keep their own food/sodas/snacks in their room in cases and boxes. The bathroom was filled with equipment making using the toilet difficult. There were crumbs of food on the floor. There were bugs that crawled on the floor and wall - I squished a couple. The food was poor quality, and unappetizing, and the drink with dinner was grape kool-aid. They missed giving me medications and did not give me my prescribed pain medication. The staff was 50/50 friendly vs just giving what they were bringing and walking out. They ignored my roommate who was asking for help (she was blind), and I was able to get up and find her bed control for her. She couldn't get up herself. I had no explanation of how things worked or where things were. The hallway was completely dark and I had no idea where the emergency exits were. I checked myself out AMA after a night of people yelling and screaming, and people calling out "Nurse, Nurse, please help me Nurse!" and no one ever came.

I would not recommend anyone trust their loved ones to this place. In 12 days, my father only received 4 rehab sessions. They left him in bed 21 hours a day. He's diabetic, and they were feeding him donuts and peanut butter sandwiches. The bathroom in his room looked filthy, the toilet was broken and rocked from side to side as if the floor beneath it was rotten. To make it worse there was ZERO communication from staff. I knew I had to get him transferred somewhere else, it took 5 days just to get someone to fax his clinical information to the new facility so we could start the transfer process. Everyone there just shuffled me from one voicemail to another, and I never got a call back from a single person. I have already filed a complaint with the insurance carrier, hopefully I can get Lake Pleasant removed from their approved facility list so no one else has to go through this.

this was a wonderful facility! when my mom got there she was given a goodie bag filled with brand new supplies she got to keep, the room was very clean. smelled good too! the entire time she was given all her medication on time, every time and she was even given a wide verity of food she could have with her special diet. she loved the food, it tasted good and I could even order some if I wanted to! her favorite days were Fridays because they had donut social in the morning and in the afternoon they had popcorn and movies, every Friday! it was such a great experience for her! her and I would highly recommend to anyone ! staff was amazing, food was great, the actives director always do fun actives like bingo, ice-cream social, pretty nails(free) and first hair cut was free here too!rooms were always clean, there is stores around and restaurants we could take her to, this is in a clean beautiful area, what's not to like about it!! highly recommend!!!

I just can't say enough about the caring staff and excellent rehabilitation services here. They were there for my Grandpa at each stage of his rehabilitation. I highly recommend this facility with out reservation.

This facility is horrible. It’s dirty and grimy with cockroaches that Climb on walls. The food is disgustingAnd it’s worse than being in the cafeteria. Staff turnover is unreal and patients are dealing drugs out of the facility.

If I could pick zero stars I would. This place is horrible. My grandpa has been here for 3 days and I'm already looking for a new place. They have messed up his medication every day , don't change or clean him . Refused to give him pain pills. If you want your loved one to live don't go here. Worst neglect I have ever seen!!!!!