We've chosen Avista Senior Living North Mountain for my mom. The apartment that we found for her was a good-sized apartment. It was very nice. The management there was very nice. The staff is amazing, according to my mother. And from what I've seen, they're amazing. According to my mom, they have excellent food. She hasn't been using very many amenities and facilities at this point other than using the laundry room. And that's been amazing. They do have a salon and an activities room. They do have activities that go out and stuff like that. So they have a lot of things and they have an activities calendar. The value itself is very expensive. It's hard to get something that's not expensive in value.

By far one of the nicest senior livings in the North Side. The marketing walked us through the while process she was so sweet and patient as I had many questions. Everyone seem friendly. The decorations in the room we were shown was so nice. As we walked by someone they would greet me. Their pricing was just a little bit above my budget. I am hoping to apply for altc and move in right after.

This place used to be nice. I had a friend who was there for over a year. But in the past year it has went down hill to unbelievably bad. My friend had a room by the back of the kitchen. They sprayed the kitchen for bugs and she got an unbelievable amount of roaches. They refused to spray her room and when she complained they evicted her. She used boric acid to kill them all. When she moved out she had over 500 roaches dead in a jar. It was so disgusting. How can they say they care when they would evict her rather than help her. Prior to this she also had a 5 week infestation of fruit flies. They did nothing to help on that too. Her case manager got her some fly strips. Over 1000 flies on her walls, ceiling, and furniture. This place should be shut down.

Reasonable cost, giant rooms, lots of space to visit!

I visited the Memory Care Unit of this facility and was not pleased with what I observed. It is understaffed, was not clean and smelled of urine and fecal matter. The residents did not appear to be happy and the clothing they wore either did not fit properly or was soiled. Patients are free to roam the bare hallways and enter any room they want so forget about privacy or protecting any personal items from theft. This could be because the names on the resident room doors is typed so small they can't read it. The family dining area was a mess and crowded with too many residents considering it wasn't even a meal time. I seeked out a staff person to ask questions but never found one. The security is poor especially at the elevators with not one person monitoring it. It won't take long before a resident watches a person type in the code on the keypad and remembers it so they can get out. I entered the building and went to the Memory Care Unit without ever signing in or being asked who I was and who I wanted to see. Any person could walk in from the street who does not have business being there which is a security problem you don't want happening to a loved one.

Love this place. There is a wonderful feeling among the staff and residents here. I have had multiple loved ones live (and work!) at this great community. Also, it is a great value for the money!

I toured Avista facility. They are probably better on cost than all of the other ones, but it didn’t have the ambience. It wasn’t as nice, and it was too far away for us. It just didn’t appeal to me. The rooms were fine.

My parents moved in the middle of November because of issues related to my mom's Alzheimer's disease. By the first of November, she was in memory care, and she passed by Christmas. While there were a few hiccups when my parents moved in (no place is perfect and many of the staff were new), they were quickly resolved. Everyone there took such great care of my mom and have been a HUGE support to my dad during and after mom's passing. There are very few places that accept Medicaid and are affordable, that also do such a great job. I can't say enough about what a wonderful community this is and how hard the staff here works. Excellent.

My parents have moved in one month ago and have been very happy, the transition has been smooth due to all of the caring staff. The people living in this facility are all referred to as residents by the staff. This facility is small enough that every resident is know by their first name. Staff are very friendly and helpful.

We're not too happy with Avista. There doesn't seem to be enough caregivers there. My friend has fallen twice and gotten hurt. It's not a very good place. The rooms are big enough but not clean every time we've come. Their work attitude is good; there are just not enough workers, so they're always stressed. They haven't really done anything with her. She's been too sick, and she's not eating at this point. They need more workers there.

North Mountain just seemed right for my mother-in-law, and it's a location that she's familiar with. The people are happy, and the people working there are doing a good job. It seemed they would be caring people. The dining area is clean, the lobby is nice, and some of the things have been updated. She is in a one-bedroom apartment, not luxurious, but nice and clean. We took it because it wasn't as expensive as some of the other places. It's not a real big place. For the money, it's very nice.

What I was told about Avista and what actually happened were two different things. I was dealing with trying to find assisted living care for a friend from quite a distance away and on short notice. Unfortunately, my friend was declared a "flight risk" and put onto their Memory Unit (locked) floor without anyone ever talking directly to her. This was $1000 more per month, and my friend was miserable there. It was very hard to hear "get me out of here" every night when I called her. A nurse from Avista evaluated her in person (finally) about a week after she arrived and determined she should be on the regular assisted living floors. A search was to begin to find her another unit facing the mountain, as her current one did. Three months later, with some hospitalizations in-between for my friend, I began to realize that Avista was not the right place for her. When I first mentioned that to the person in charge of the Memory Unit, all of a sudden (literally 2 hours later) a studio became open to move her to on another floor. By then, it was too late. My friend was too "with it" for the memory unit, and not with it enough to live on her own - so I set out to find her a smaller setting like a group home. The staff put a push on to try to keep her there, which got her very agitated because she felt she didn't know where she belonged. I was simply trying to do what was best for my friend (who was miserable the entire time she was there, but very patient about hoping for a positive change). None of the staff said anything about doing what was best for my friend....it was all about trying to keep her there. While my friend was at Avista, the staff were very good about returning phone calls, emails and texts. When I let them know the move to her new residence was set, communication from their end stopped. Nobody from Avista has ever said they were sorry things didn't work out there, or that they hoped she would be happy at her new home. When I flew out there to move her belongings, only the office manager asked how my friend was doing. I called the director and spoke to him about my frustration with her entire stay. There was never any sort of empathy for how the events had transpired and how unhappy it had made my friend. After talking for nearly 20 minutes, I told the director that I would be doing a review, and he accused me of threatening him and said he would refute anything I wrote. He said he would think things over and call me the next day, but he never did (it's been a couple weeks now). That alone exemplifies my disappointment in Avista. I'm sure there are people who have loved ones in the memory unit who are happy they are there - as well as people who are happy with the regular assisted living facility. Unfortunately, I can't count myself or my friend in either group. The entire stay there got messed up from the beginning, and rather than have a caring attitude about my friend, I felt that she was nothing more than $$ to them. If they truly care about people, then what is wrong with admitting their facility wasn't the right fit for my friend and wishing her well? I was told when I was signing the forms in the beginning that "we strive to make this a place we'd be happy to put our own parents". I will just say they are all smiles on the way in, and not very caring on the way out. I'm so happy my friend is now in a group home setting. She adjusted within 10 days and is happier than I've seen her in a very long time! In the end, it's her happiness and quality of life that matters....at least to me.

We liked Avista because it has various options available in the level of care. It's a relatively small community, I think there are only about 80 residents, which is very nice. My dad speaks Russian and there happened to be some Russian-speaking staff there which was wonderful. They provide three meals a day, housekeeping, and laundry. My dad has a lovely one-bedroom condo with a gorgeous view of the North Phoenix Mountain. They have a lot of activities for the residents. The caregivers are really attentive and very easy to talk to. They all immediately know him by name and every time I'm there, they know me. I would absolutely recommend Avista.

My first impression of Avista Senior Living North Mountain, walking in, was very, very good. It just feels very friendly, comfortable, cheerful, and clean. Activities offered and the staff was wonderful. They were very helpful and accommodating. The rooms that we saw were vacant and clean. We felt they were large enough, such that you don't get to feel crowded or cramped. The residents looked happy. We feel that it was the place for both my mother and my sister.