The Palazzo
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- 6250 N 19th Ave, Phoenix, AZ 85015
- (602) 433-6300
- 4.1 ( 18 reviews )
- Assisted Living, Independent Living, Nursing Homes, and Memory Care
Related Costs
Description
About This Community
The Palazzo is a newly renovated Senior Living Community located in Phoenix, Arizona, just west of the Phoenix Mountains Preserve. Residents can enjoy convenient housekeeping and linen services, medication management (extra cost), on-site maintenance 24/7, professional care staff and access to public transportation. Social life includes beautiful landscaped courtyards and green space for outdoor activities, plus a game room, billiards room, arts & crafts room, cinema and cafe. The Palazzo offers top-level care and living accommodations. Residents receive attention and assistance with a variety of needs, from taking medications to bathing, dressing, travel to medical appointments or religious services, as well as 24-hour emergency coverage.
Reviews
4.1
( 18 Reviews )
ReviewerFC090421A
September 09, 2021
We moved mom to The Palazzo. We chose it because of the size of the facility, the activities, and the size of her living space. We had a little bit of trouble because they made some mistakes in her initial intake. They quoted her as independent living instead of assisted living. That was their mistake, so the care that we expected her to receive the first week did not happen. It took about a week to get everything straightened out. I was a little upset about the mistakes that the administration made going into this. There've been some issues with medication distribution. The administration told me they took care of that and the last couple of days, everything's been fine.
It was a rough start getting her in but the administration was very responsive to my concerns and for the last two days, it's been better. My initial experience with them has not been good, but with me reaching out and talking to them and working through things, they've been very responsive to making the needed corrections. The caregiving staff is amazing. The other residents are all amazing, extremely friendly, and welcoming, so that part of the experience has been wonderful. The part that has not been wonderful is the level of care that we expected because they made a mistake. As they correct that mistake, hopefully, we won't have issues with the level of care.
The individual apartments are not modern or updated, like the fixtures and the tiles. The common areas have been upgraded and are new and the furniture is new. The common areas are great, but the individual apartments are a little bit dated. The food is amazing. I've eaten with her every day there and the food is really good. All of the activities are in one building, so she only has to remember one place to go. Even if she doesn't know what's going on, she knows that she can go to this one central area and there's always gonna be something going on.
Margaret
August 20, 2021
We toured The Palazzo for my mother, and I liked everything about it. I like the cleanliness, and the facility in itself was more impressive than any of them might seem. The place is beautiful, it is very neat and clean. It's a really good place to go, and the staff is excellent. They were doing all kinds of activities.
Ron
May 20, 2020
The Palazzo reminded me of a Hilton Garden Inn. It's clean, and it has a nice design with good amenities. My friend has a full kitchen, a one-bedroom, with a nice living area, and a big bathroom. She said it's a cute apartment. They gave me lunch when I moved her in that day, and it was very good. The staff is helpful. I was just a little disappointed with the move-in coordination, but the nurse supervising her area seemed very cooperative, very bright, and very energetic. It's less expensive and it's nicer than the other group homes.
Bonnie
The Palazzo is an assisted living facility and they also have an Alzheimer's unit. It's an absolutely enormous place, and they're redoing it. It's ultramodern. They even have a bar downstairs. Because my aunt has to have this hoyer lift. They rated her as being in class 3 of the amount of care she would need, so she would have to be in assisted living on the third floor, and it was too much like a hospital. It was too big and too overwhelming. It's beautiful, but it felt very cold and very uninteresting. It didn't have a warm welcoming feel.
Butterfly9
I like it because of its location. The price is a little high, but the facility is better than the other ones. My grandfather likes the outings - going to different stores and locations. If he needs to go to the doctor, they take him to his appointment. As for the food, he gets a continental breakfast, and he gets to choose to have either lunch or dinner. The staff is good to him.
Sam11
October 24, 2014
It is fine. My brother seems OK although he wished he was in a different place as far as having use of his legs. This is the third place he has been in, and so far this is his most favorite place and he does not have plan on leaving anytime soon. He is in a one bedroom apartment, and there are stores and restaurants nearby he can go if he wants to. The people take care of him, and he says they are doing a good job. Right now he is going to stay where he is for a while as he gets around pretty well.
They offer us some meals, but I haven’t eaten there as my brother wants to eat outside, so we have to bring him on the restaurants every time we go there. It’s clean, the apartments are of nice size, and everything really seems to be OK.
Maryann7
May 30, 2014
We placed him here. So far the experience has been very positive in all ways. The rooms are clean, and their dining area is very lovely. The staff are very patient and friendly. Most of all, I think they make the residents feel comfortable. I can see that the patients are mostly happy, They do have activities and places for them to go out of their rooms.
Visitor81303650
March 31, 2014
We liked the rooms; otherwise, we wouldn't have put my in-laws here. They're together in a joint room. They're in a memory care unit. We like the staff very much; we like the place. They have movies. We found that it was clean. The people seem very compassionate. They're very well-taken care of, so we're happy with it.
Dwayne2
February 13, 2014
We chose it for my mom and she’s moving in this Saturday. The place looked very nice including the cafeteria. The food looked appetizing and smelled great although I wasn’t able to eat there. The staff was very knowledgeable, helpful in getting the right answer and getting back with you. We talked for a couple of times on the phone. The residents were getting along well and interacted with each other.
Harriet2
December 29, 2013
They did have a very good offer at that time when I visited. They were reducing their rates and they had more floor plans to choose from. Some of their units were large and more equipped. It is a much bigger community. They are only serving two meals a day. They are serving breakfast in their café which seemed more continental style.
Carrie8
December 02, 2013
The community is pretty big because they have a couple of buildings connected to it. They also do rehab there so they get temporary residence. The room was a 2-bedroom so there's space for my dad and my sister. The individual units are with new cabinetries, flooring and appliances. Maybe the décor needed to be updated throughout the common area. It had a pool and a patio.
We did have lunch there. The food was pretty good and it had a variety of meals to pick from. The staff was helpful and friendly. They have different outings like they go to the casino and they go out to have bingo night. There are different activities and then the general things like going to the store, to church and to doctor's appointments. It just felt like it was the right place to accommodate both my dad and my sister.
Carol75361250
November 30, 2013
It is centrally located in the city. It's close to the city main supermarket and banks. It was very nice, neat and clean, friendly staff and lively environment. The rooms were reasonable size, clean and wheelchair-accessible. To my knowledge, the food is nutritious and appropriate although any hospital or facility food is. It's mandated by Medicare, you have to have activities. The activities were interactive and were appropriate for the level of dementia.
Karen72140450
October 23, 2013
It is a nice place. They have a movie theater, a post office and an ice cream parlor. They have a little cafe and a regular sit down restaurant. They also have a swimming pool if people want to swim. They have outside activities and a little bus will take them to places. They go above and beyond in everything. A staff is right there ready to help you and they will set someone that already lives there to be your companion and show you around. I think they do a really good job.
granny7
October 03, 2013
It is a really nice and large facility. I was pleased with it. The dining room was really nice and they allowed pets. The staff that toured us was really very friendly.
Visitor69254450
September 24, 2013
I like it. I like the layout, the price, the amenities and the people. I especially like the staff. They give you a lot of freedom. I like all the activities and I've even started to make activities on my own. Speaking of activities, they have everything here. They have games, movies, crafts, excursions, and outings. They even have a library for their residents. They also serve very good food here. I absolutely recommend this place to others.
Dennis10
August 12, 2013
Our visit was excellent. They had everything there. The decour and different amenities attracted me the most. There were different activities going on. The place was immaculate.
Bugs1
We had several friends whose parents were here and so we visited and we felt very, very good about the place. It's also very close to where we live. The staff were very, very kind, and informative. We saw many of the elderly interacting in a really positive upbeat way, so it was very easy for us to make a decision to choose the place. We saw several people in the swimming pool and there were some other people working on craft activities. There were several people in their gym. Everybody was actively involved.
Sylvia7
June 12, 2013
It is an extremely clean facility. The staff there are very caring and attentive. They would contact me whenever anything happens to my uncle. Before he moved in there, he was hungry all the time. He can't swallow and his foods need to be pureed. So that's one extra step to feeding him but they do it anyway just to make sure he enjoys his foods. They have also taken him to movies off campus. He's more happy now. He is talking and he's really involved with what's going on around him. It has changed his whole personality more or less. I'm very pleased with this facility.
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