Terra Pointe Memory Care
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- 5330 W Union Hills Dr., Glendale, AZ 85308
- (602) 737-3128
- 2.8 ( 5 reviews )
- Memory Care
Related Costs
Description
About This Community
We will craft a personal, meaningful experience every day for our residents. Our holistic approach to care is designed to engage our residents and meet them where they are. Everyone is unique. In order to do so successfully, we rely on knowledge and understanding of each resident’s specific personal history and needs. By understanding a person’s past, and their routine, it enables us to assist them in the present and guide them through their journey. We believe in the continuing education and development of our staff so that we can properly help our residents and their families.
Terra Pointe Memory Care highlights:
- Enhance Protocol™
- Uniquely designed, well-appointed private and companion studios
- Beautiful, secure courtyards
- Private showers and shower benches in each unit
- Utilities and basic cable included, except phone
- Three delicious meals daily plus snacks
- 24-hr emergency response system
- On-site services such as podiatry, dental, hearing, x-rays, etc.
- On-site beauty salon
- Medication management
- Transportation services available
- It’s Never 2 Late dementia Care Interface
Reviews
2.8
( 5 Reviews )
CCLynch
May 30, 2022
I have been at this facility over 50 times in the last year and a half. It is a nice setting, and one of the few places in the valley with private rooms.
The staff turnover is horrible. I can only assume they do not pay the staff very well because they often worked there briefly and then go to a better paying job.
Weekends and holidays are by far the worst.
Calls for help will be ignored. Bathrooms are locked when the staff has meetings. The residence will wander aimlessly because there is no one to watch them during these times.
Sundays, during visiting hours, everything looks wonderful. Often for show and tell days there will be far more staff seen.
Some of the staff are truly kind and compassionate.
If your loved one is not seriously demented I would look elsewhere. If they don’t know where they are, or what they are doing anyway this place is a good choice fora private room.
Joanie
February 22, 2022
My husband has moved to the Terra Pointe Memory Care. I like that it's only two and a half miles from my home, I think the staff is wonderful, caring and very able. But I have questions about the fact that I need to make an appointment to visit my husband. Maybe it's only because of the current CDC rules, but I was hoping I could call and visit him anytime within visiting hours. That was reasonable, but that's not available to me. It's strictly memory care. I have to say that the safety there is the very best. His room is very lovely, very clean, spacious, very nicely laid out and he has a view of the outside courtyard. The staff is very capable. It was very expensive for me, but I guess it offers everything that he needs.
aldea
May 28, 2021
Nice large rooms. No odors.
Caregivers shout loudly in corridors to other personnel or patients; this is annoying and unacceptable.
Food is good, but menu repeats itself too often.
Nicholas
February 23, 2021
My wife moved into Terra Pointe Memory Care this January. I have no problem recommending it at this point. I haven't gotten to know their staff yet because with COVID19, I can't go in there, but they're always nice, acceptable, and they do everything that they're supposed to do. My wife is getting better, she's more active, more talkative, and that's a good thing. I specifically picked Terra Pointe because it's just a little over a mile from my house. It's not in a busy place, there's not a lot of traffic, and it's not close to a lot of homes. My wife loves the food. She eats it all the time, and she's usually not crazy about food. They have some activities, too.
phx3
October 17, 2019
Huge staff turnover with caregivers and untrained on how to care for memory impaired patients. Facility nurse does not listen to family concerns. Issues with narcotics and medications not being passed or wrong medications being administered. Patients having food placed in front of them and staff does does feed. Many undernourished patients. Patients sleeping in hallways.
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