My grandmother was sent home by this place dehydrated, shaking, and unresponsive. This has happened on multiple occasions. I do not recommend this place.

At The Village at Cook Springs everybody was pretty friendly, but I don't like the way they pushed dad out. They just called us and told us that because he has fallen a couple of times, they don't think they could take care of him anymore. They just pushed him out; we had to frantically look out for another place. The room was nice, and it was a larger size room than what he's got now. The food was bland and unaccommodating. He did not do it too much, but I know they did a lot of nice things there. There's a small exercise area and there's a walking track around a small pond. They have staff that comes up with fun things to do. They'll take the residents out for shopping and things like that every now and then. It was the location mostly for me, and my family lives in that area.

The residents at The Village at Cook Springs seemed happy. They have a lot of activities for the residents, and everyone was very friendly. It looks beautiful and very clean. They have Bingo, shopping, parties, fishing, and so on. The food smelled delicious and the people lined up early to eat, so that's a good indicator.

The Village at Cook Springs is closer to my sister’s home and the family. There are three meals a day, and they provide snacks. The staff is very professional and very helpful. The community is clean, well kept, and very well run. My mother says that the place is very good.

My mom is at The Village at Cooks Springs. It's an older place, but very nice. It is utilized very well. The setting is beautiful with mountains, trees, and a lake. The air is nice and fresh. Most of the staff I have met are very friendly and caring. Their director is a nice guy and speaks to you. The meals are fair and nutritious. The residents are extremely friendly.

My mother is now at The Village at Cook Springs. She has been there since August. They have very caring staff that go above and beyond. She is fully paralyzed and needs a lot of attention even for the basic things. She is by herself in her room, which is of nice quality for the price. However, the weekend staff is not as wonderful as they are during the whole week. We have brought this up, and they are trying to rectify that situation.

We had a family member at Village East in Pell City which is associated with Village at Cook Springs. Rooms are nice. Overall, staff was friendly; some more than others. Food was inedible at times. Activities were almost nonexistent (even if it's on the calendar). Our family member was losing weight and becoming dehydrated within 2 months.

Mom is in the long term-care part of the Village. She was in assisted living, and then she fell. It's a very nice facility. We had a very nice room. It was very clean, and she had a large picture window. It overlooked a small lake with a sprawling fountain with lights around it at night and a little bridge. It's an older facility, and the rooms are smaller. We had to get her a private room, but they treat her so well. That makes up for everything, even if there was some deficit. The nursing care is good, but unfortunately, she wasn’t able to perform independently enough so she could stay there, and they moved over to the long-term care side at the Village. I like the assisted living very much, and the people are very happy. The long-term care side, less so. I asked the people walking around, and they all like it. They have independent living dormitories also. Then they have the orthopedic section that they do orthopedics in. The food was good; I ate there a couple of times. The staff seemed to take care of the people very well and was very attentive. They go to Wal-Mart and to Dollar Tree. They go to the casino about twice a year, and they play bingo, and they had movie night. It's not the most modern, but it had a lot going for it.

Mom is at Village at Cook Springs for about a week now. It's a farm setting. They have a huge red barn and they have donkeys and goats that just wander the property. They have a lake and a huge water fountain. The food is excellent. I've eaten there with my mom several times and the staff are great. They are very nice. Activity wise, they have so much activities – it's unbelievable. They have a chapel there. They have bingo and exercise class. They have a van that will take the residents to several stores and to the casinos if they want to go. They also go to movies. I would highly recommend the place.

My mom stayed at The Village a long time ago. The place did not smell foul or odorous. It was clean. Her room was pretty spacious. She had her own furniture and there was a small kitchen also. We had a good experience with them.

I recently visited the Village while my grandmother was staying there. My overall impression was positive. The majority of the staff appeared to be very friendly, helpful and welcoming. I noticed a few stray staff members that seemed to be standoffish, but overall the impression was positive. At times, some of the staff chatter could get a bit loud for the environment for my taste. However, the majority of the staff seemed to generally care about the clients. The facilities were pretty good and appeared clean. Nothing to write home about, but I have seen much worse. Most importantly, my Grandmother was smiling and the majority of the other clients appeared to be content as well. She had made some friends and met other clients through a few of the activities the Village offered. Her room has touches that made it feel a bit more like home. Overall, my impression was positive.

I am very satisfied with the care that my grandmother receives at The Village. The staff is very loving and kind and treat the residents just like they were family. The place is very beautiful they have a small farm out front with goats and donkeys that the residents are able to go to and feed and interact with the animals. They play a bingo game where the residents can receive bingo bucks to trade in for gifts and such. They also recognize all holidays and make the residents feel at home, such as serving turkey on Thanksgiving, ham on Christmas to make sure they are not feeling left out. I personally like that best about it. Overall this a great place and I don't feel so bad after I leave my grandmother everyday because I know she is in great hands and is being taken care of.