Rooms are dirty,need a new housekeeping staff.My mom didn't receive any activities because she stayed in bed by chose.They put wheelchair residents on liners and sit in wheelchair all day till next shift comes,so yes they are soaked.Dont want Ito give out wipes and diapers but we paid all this money.Mom said she saw rats running across her floor bugs in the bed.C.N.A 's are the only one that shows compassion and seems to really care.Front offices staff are horrible.

We found Glen Haven Health and Rehabilitation for my grandmother. It's not a mansion. There are some things that could be improved. Number one is I don't think they've painted the place in years. When you walk in, it feels more like a hospital than it does any place you really want somebody to be living. That's one thing, and we've had issues with some of the staff not brushing her teeth for a few days. They haven't washed her hair and they never told us that you've got to put in money like a little bank account for her. She's got where she can't get up on her own anymore, but I don't want her laying there without her teeth being brushed, that's just not sanitary. I was pretty disappointed with that part of them. The food isn't a five-course meal, but she's got to where a lot of her taste is gone, so she doesn't fuss. The staff is a mix of good and bad. One thing they're not working on is making a fortune, but they could at least try to put on a show, smile more, or be a little more receptive there. COVID has freaked them all out and you don't walk in in a HAZMAT suit about to go nuts, get all pissy. It's just, there's some work that could be done. They keep the place clean. You can smell that they're constantly disinfecting it. From what we're paying, there should be more. It needs improvement. It's $6,300 a month, and people there should be getting a lot better treatment for that kind of money.

My brother seems happy at Glen Haven Health and Rehabilitation to the extent that he can be. We can only see him for 20 minutes a week and only two of us, which I dislike, but I understand that it's either a short time or none at all. My interaction with the nursing home is only with an aide who brings him out; I can't rave about it or complain about it. He seems serene, but he doesn't tell us what he eats or how the nurses take care of him or anything like that because he can't. It's very expensive.

Hateful and Rude office staff as you enter the door. My mother is dying and on hospice. I usually go at lunchtime to see if I can help her eat, since she does refuse to eat at times. I am approached at the door with hatefulness and contempt. This is a very stressful time and I just do not need to be treated like a criminal when I try to see my dying mother. The nurses and most of the CNA's are great, but they just can't make up for the disgraceful way I am treated when I enter the facility.

The head person does not really care. Staff do what they want. Not clean, rude, don't care. Do clean patient well. Need training starting with the head person in charge.

My sister is in Glen Haven Health & Rehab since early March. It was recommended by some people at the hospital, they reached out to her, and they seemed to be very conscientious. She did therapy for a while, and then she had to go back to the hospital and was in ICU for a while. She hasn't started the therapy up again since she has gone back, but I have confidence that she is getting good care.