Prattville Health and Rehabilitation

  • 601 JASMINE TRAIL, Prattville, AL 36066
  • (334) 365-2241
  • 1.0 ( 1 reviews )
  • Nursing Homes

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1.0 ( 1 Reviews )
review users
Russell
January 12, 2023
My dad was at Prattville Health and Rehabilitation. The only thing we were really satisfied with was the little technicians that kept him clean. The nurses there could care less. You couldn't get any of them to help him with anything. They just sit behind a desk at the nurse's station. We would go there and alarms are going off where people had pulled their pull cords, and they just lay back in their chairs looking at their cellphones. Any time you walk up to the nurse's station, they would just sit there and play on their cellphones or do whatever they wanted without asking you if they could help you. This is on the rehab side. One side is a rehab center, and the other side is a nursing home. The part that we did not like the most was the administrative part of the rehabilitation side. They were the most racially discriminating three people that we have ever dealt with. They put you on speakerphone, and argue with you, and three of them talking at one time because they're all three in the same office and tell you just whatever popped into their head. They called me two days before Christmas and told me his insurance quit covering and that we had to have him out on Christmas Eve morning. So I went to them and started self-paying because his insurance had quit covering him. It was a miserable, miserable experience with the administrative staff. They took his arthritis medicine and would not give it to him. It's some cream that he uses on his hands. His desserts would be these little miniature honey bombs and muffins in plastic packages, and he couldn't get them open for a long time. He would tell them, and they would not help him open them. The little girl that kept him clean, if she happened to come by, would come in there and open their stuff, but there were a lot of days he couldn't even eat his snacks or drink his milk because he couldn't get the packages opened because his right hand would not work. I paid $2700 for the first week of extra stay, and that was for rehab, and he received rehab one time during those seven days, and the rest of them were all for Christmas at different times. So for $2700, he got an hour and a half of rehab.

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