My dad is at Regency Retirement Village of Birmingham. I like the staff. They are very helpful, and they care about my dad. During this pandemic, they've been very good about taking care of them to keep them safe. They had lots of activities, but right now they don't. In the past, they go fishing and go on a little trip to different places. There's not much activity for the assisted living; he was independent beforehand. If they can do it in the assisted living, they can go with the independent residents. They have the church right across the road and they have services on Sunday afternoon, but they don't get in there right now. Good food always, but wonderful for special events like Valentine's Day. The only thing I don't like is they don't have access to the pool; otherwise, they had good activities.

The thing I didn't like about Regency (Regency Retirement Village – Birmingham) was the Pine-Sol smell and the fact that it wasn't really up to date. It looked old-fashioned, and I didn't like it. The room was OK but small. The personnel seemed great and very friendly.

Regency Retirement Village - Birmingham was great. They had private rooms, and the dining area was like a cafeteria. The staff was great. It was memory care, but they didn't accept Medicaid, so we couldn't go there.

Excellent tour… Building is well-maintained and very very clean. Staff is friendly and helpful and willing to educate the family about their services.Very surprised when each department head came over to meet us during our tour. We are planning on moving our mom there very soon.

Regency Retirement Village was a beautiful facility. I was very impressed with their memory care unit. It was better located for my family to go visit her. The problem was there weren't any single rooms available, and my mom required a single room. However, the director was very helpful, and I was impressed with the activities.

I visited Regency Retirement Village and it was fine. I only went on a tour and she was wonderful, she was a nice lady. The rooms were big, huge and very nice. The dining area was okay. From what I saw, the dining area is kind of like a bar-type deal. From what I saw, there was really no place to go walk around. They just had a little area downstairs where you can sit. The apartments were huge, and nice. The people who worked there seemed like they were extremely nice people. My drawback is that it didn't seem to have a lot of activities and outside area that I needed for my mom. It looks good just minus those things that I needed.

The dining room of The Regency had a hard floor, and the tables, even though they had a piece of linen over them, had a plexi-glass on top that they could wipe off and was slippery on the linen, so it didn’t look good. They had a cafeteria-type of serving where you go through the line with a tray, and there weren't any windows in the room. It wasn’t small, but it was smaller compared to the other places. It wasn’t cheery, and the air-conditioning units in each of the rooms looked dirty and would be hard to clean. In one of the rooms that they showed me, the air came up from a floor vent. There was no way to clean that floor vent in the AC unit, and the AC unit was filthy. The whole thing was filthy, so it wasn’t good, clean air. I had put down some money to hold a room for my mother, but once I saw it, I said, “No, no. She can’t come here. She won’t be able to breathe.” The people were nice, but it just didn’t have a good feeling to it. They had the air conditioning units in the closet, and one of them has return air that’s being sucked into the closet, so all the dust and lint went into it. The closet didn’t have enough hanging space once you put that unit in there. It just wasn’t a good deal. Maybe there were other rooms that were nicer, but the ones that I saw were not and were small, too. Once I saw the cafeteria and the apartment, I wasn’t impressed. I only met with one staff person, and she was very nice. If my mother needed help between 7:00 a.m. and 7:00 p.m., there was really nobody who could help her. I would hire around-the-clock sitters anyway, but they did have a pre-packaged pharmacy with trained personnel, a medical VIP add-on service for the medicines, and a doctor that would come to your apartment. There wasn't a clinic, but you could have the medical director come to your apartment, so that was a good thing.

Regency Retirement is OK. What I don’t like is that it is only fully staffed from 7 a.m. to 7 p.m., then they only have one nurse and two people on staff. It is a smaller facility, and every room available was on the second or third floor, and Mother didn’t like elevators.

Regency was a good location, but they were understaffed, and their staff was not fully trained. If you don't need much help, that could be an OK place. However, if you needed somebody paying attention, I wouldn't go there. I would say it was middle of the road. It was not the worst, but it was far from the best. They could improve on their staffing and food. The food was terrible.

I love Regency. This was a wonderful facility. It was very clean. The staff there were very professional and very warm. I also thought their price was good. I would have chosen it for my sister except it was multi-level and it had elevators. I just thought that might be a little bit confusing to her, but it was a wonderful place.