Our experience with Orchard Hills was great. The employees are great, they're good and they've been really good to my mother-in-law. We can't go inside, but we did glass visits and they've been really accommodating. Whenever we call with a question, they always answer it. We had a care conference yesterday via the phone, and they were really good at answering all the questions. Sometimes we call to inquire how she's doing and stuff, it takes them a little while to get back to us with the update, but that's understandable. She really likes their food. The only thing I wish is that I wish they would push her more to do activities. Maybe that'll happen once she gets into long-term care, but that's her personality and not the staff. The place itself seems very clean from what we could see. They're all expensive, but I think this one is pretty comparable to other places in the area. She self-pays so it's expensive.

I was in rehab at Dove West after knee replacement. I found it to be wonderful. The staff went out of their way to be helpful and I never had to wait for help. The rehab was tough but I am still going there for PT. I really have no complaints at all except the food could have been a little better. Overall I would recommend them!

My mother was a resident in the Reflections wing (hospice) of Dove Healthcare West for six months during 2016. As my mother’s health declined she was unable to do many of the things at home that she used to do, and not being able to do those things was a constant reminder for her of the losses she was experiencing in her decline. When it became apparent Mom could no longer live at home, and we were unable to continue caring for her, we made that difficult decision to move her to Dove. At the time I don’t think any of us (including Mom) realized how the move would actually improve her quality of life to the degree it did. At Dove, the focus was on what she COULD do. The nurses checked her oxygen tanks and monitored her medications so we didn't have to worry if she had taken the right pill at the right time. Her room was cleaned for her, her laundry was done for her, she got her hair done weekly and enjoyed whirlpool baths. She loved that someone else did the cooking now. (Many people like to complain about institutional food, but both I and my mother thought that Dove made a special effort to provide a varied menu and she had no complaints, ever.) Dove had activities when she felt like socializing and when she didn’t, that was okay with them too. In her room in the Refections wing we were allowed to hang pictures and bring in many personal items from home to make her new room feel more comfortable. Being surrounded by her things helped Mom to adjust and I appreciated that Dove encouraged us to do this. Because she was now being well cared for by professionals at Dove Mom regained the energy to resume her interests (reading, knitting, puzzles, visiting with and calling her friends) – things that were declining for her while at home due to a lack of energy just trying to get through each day. I have been so impressed with the attention and care Mom received from all the staff at Dove, (including housekeeping staff, food service, the hair stylist, activities director, as well as her entire care team — to name a few of the many people who assisted her in some way). The nursing staff on the Reflections wing are deeply caring professionals who treated her as their number one priority. Everyone is friendly. I remember on the day Mom was admitted how professional and courteous the staff was to us under what was a very stressful situation for us at the time. They made us feel welcome and that meant a lot. No one really wants to leave their home and go to a nursing home when the time comes. One day Mom told me she felt safe and content at Dove. During the time we were caregivers for her in her home my time (and other family members' time) was spent seeing to her immediate needs, managing her medications and attending to the routine daily things that happen in a home. There was no quality time to appreciate our last days together as we were constantly worried about her, as well as being tired and stressed. Once she moved to Dove the worry was lifted, we got that precious quality time back and were able to spend time visiting and enjoying every moment we still had together. Mom was happy and that made me, as her daughter, happy too.

Dove Healthcare was very nice, and overall we were pleased. The staff was very friendly and hopeful. We tried the food, and it seems OK.

My grandmother was admitted to the Dove center wing for assisted living as it was the most reasonable for her insurance. The assisted living center was in my mind not what I would consider as a very good place for assisted living. My grandmother was constantly complaining about not getting the attention or assistance she needed. She was bedridden for the most part and it would take several minutes for someone to come assist her when she called for someone. While my grandmother can be stubborn, she was not happy with her stay at all. Also, while the facility was kept clean for the most part, it was not spotless. The employees however, were generally friendly and did keep her medicine on a regular schedule. It would increase my liking of the facility if they kept the place a little cleaner and were more attentive to the patients' needs. Perhaps they need to hire a couple more employees to keep things running a little more smoothly.

I kind of feel the elderly here were treated like children. Older people have a right to some dignity. Also, the staff called at a drop of a hat. I understand needing to get in touch with someone's guardian, but some things can wait until a reasonable hour. On the whole I didn't find the facility better or worse than any other, but nursing homes in general a dismal. Upon entering one, you have the feeling of I'd rather be dead than end up here. The food was subpar and very repetitive. It's nice that local school children come and visit, but at the same time it sort of makes the residents like a display object. It also seemed like the resident didn't get outside much or even off of their wing. I liked that they still facilitated the opportunity to vote for residents, and make the effort to celebrate holidays and birthdays. They tried to forge some sense of community with the residents.