Independent living at the Heritage is a total farce. My parents left the Heritage last summer and were immediately able to live together. They were also immediately able to play games and cards with other residents. My mother-in-law is still stuck at the Heritage and is still not able to do these things and also can’t interact with others residents for dining which my parents have been able to do safely for months. The Heritage residents even got their second COVID shots a couple weeks ago and are still locked down!

My mother went to The Heritage and Peabody Manor Community right after hospital. It was terrible there. They should improve on the food and response time. Its physical appearance was very good. It was very fancy and high-class looking. We just couldn't get any reception in her room. They do ladies' nails once a week, they have different services on Sundays, they play Wii bowling and cards, and they do arts and crafts. She has had a high anxiety there, so they bring in an aromatherapy machine for her, but 9/10 when I go into her room they didn't even have it running because the water needed to be re-filled. There was not enough help there.

The sales pitch is not on the level. They give 24 hrs to get out when a change is needed. For the resident. The decision makers are rude, wont give out info needed. They actually refuse. I do not recommend.

Overall, I thought that this nursing home was a nice facility. The building itself seems new and well kept. The rooms, kitchens, and common area, are all up-to-date and comfortable for residents, visitors, and staff. One of my favorite things about the place, was a gas fireplace in the common area. Residents often sat here to watch television, eat, and enjoy the warm fire. The facilities are located just outside of downtown Appleton, making them accessible but also outside of the busier downtown area. Around the facility, is a quiet residential neighborhood. It seems like a safe part of town. My only criticism of Heritage is because of staff. A couple of the CNAs at the facility treated residents unprofessionally. While doing cares, they joked and seemed to pay little attention to the needs of the client. It also must be stated that this, in no way, is representative of the staff there as a whole. Overall, staff are professional and courteous.