Staff is friendly until you make inquiries about the care and treatment of relatives. Rehabilitation is listed as one of their main focal points but my relative has not received any rehabilitation therapy at all. We have made inquiries about this, but were dismissed shortly after inquiries were made.

My dad is in Ave Maria in Bartlett, so we go there all the time. It's been great, they give exceptional service. He's in the rehabilitation center and the staff have been great. There's one person who's maybe a little rude, but other than that, everybody else is pretty good. Everything's updated, it's like a home environment. They have a kitchen and a living room area. They have activities for the residents, and it's been really great, the whole experience has been great. They offer haircuts, nail clipping, and pedicures. They also offer physical therapy and different activities to keep them occupied. I think they also have a dentist that comes in. I have not seen activities being done this time around because of COVID, but I saw some the last time. They had musicians come, arts and crafts, and several different kinds of activities. They have a chef that cooks the food fresh. Everything is good, and if you don't like what they serve, they give you a second option. I'd give them a four-star rating because they have that one rude person that kind of brought that star down a little. For the value, I will say it's average just looking at the cost from the information I've been gathering. I think it's very comparable to all the other places.

My mother was a patient there and unfortunately passed away a few weeks ago. I cannot stress enough how amazing the care was that she received as a patient. However, on the family side, the social work department is one of the worst managed systems I have ever seen. They are not allowed to use technology, do not follow through on promises and are almost comical in their approach to business. This is an overall administrative issue and does not diminish the care my mother received, but think twice if you need anything on the social service side.

Still in the "uncertain" mode. My mother has been in a 'Green House' for 9 months. My concerns are she is coherent and very communicative (still has great wit and is a wonderful conversationalist ), with mild/moderate dementia yet she resides with residents none of whom are able to communicate. She frequently states she is lonely and bored. She is unable to engage nor make friends with any of the residents in this home which has led to severe feelings of isolation for her. When I visit, as I do often, I don't get the "home" feeling that the Greenhouse Project claims to provide. Though the Residents of her Green House are lovely and wonderfully sweet souls, I had hoped for a placement with Residents who more fit my mother's capabilities. I have addressed the concern to Administration Personnel to no avail. I also wish that Staff would be more gently assertive in getting my mother to activities on the premises and to realize that residents with dementia and depression may require that extra tender persuasion and creative approach. There is definitely a craft and a calling in working with the elderly. I had hoped to see more Catholic traditions in place, at the very least, prayers before meals and more visits from Clergy. It is the most difficult decision for a family when having to displace a parent from his/her beloved home of familiarity and life nuances, yet I don't believe it is nearly as difficult for the parent who loses her comfort zone, her routine, her sense of control, her traditions of family, her dignity and who lives in intense fear of her future. It is incumbent on all of us to be sensitive and accommodating to the most vulnerable among us. On a positive note, the Green House is clean and inviting. (Most) Caregivers are genuinely kind and compassionate and attentive. The Green House concept is ideal and is a direction in assisted living that lends promising and hopeful outcomes, but only if we individualize each Resident and make appropriate placements based on the Resident's cognitive status in lieu of "penalizing" them for their physical disabilities. I truly hope Mom acclimates and assimilates, but thus far I am not seeing it.

I have had two relatives at this facility. They both received excellent compassionate care. My brother,who was terminally ill, received unbelievablely great holistic care, including the distraught, grieving family members. My aunt, who was at Ave Maria Home for over 10 year, required total care for all of those years. She was always neat, well groomed,and clean. The environment was clean and odor free. Our family is grateful for the superb care that our relatives received at Ave Maria Home.

My father is currently in the rehab facility there.. Been there almost 30 days.. This last few days have been hot right.. And at 3000+ a month you'd think get ready for the heat.. Old people are very susceptible to the heat right... It was like an oven in that place ( the rehab unit ).. So to maybe make it a little cooler in his room...I opened the AC. Unit in his room.. OMG.. I almost lost my cookies... If I can post the pictures I took I'll do so.. But let me sum this picture up for you... Legionnaires diseases.!!!!!! So it time to leave.. Yes more... Ask the on duty staff to look at a problem he was having.. Want go in to details. Now discovering sores on his back side... To me under staffed...Find another place for your loved one...

Ave Maria is clean and didn’t smell bad. Everybody was nice, and the rooms were nice. It has a couple of stories and probably 100 rooms.

We were pleased with Ave Maria and actually that’s where we want to put her, but the problem was they had a very long waiting list. That was our first choice. We visited there a couple of times; in fact my neighbor was there and we visited her to seehow the situation was. The people were very caring and concerned for everybody. We walked through, and we saw the cafeteria and recreation areas.