My mother became a resident of Concordia of the South Hills after a fall and hospital stay where she was treated for pneumonia. She was discharged with a fractured back and a hernia. Upon consult with the back surgeon, my mother was advised to gain 30 pounds and to have the hernia repaired first. During her stay at Concordia of the South Hills, she was seen by a nutritionist who recommended “magic cups” for weight gain. We needed to request these on multiple occasions to have them provided. She was given Ensure energy drinks as well, however, she didn’t care to drink them. We were concerned that no other advice or solutions were provided for my mother’s lack of appetite and weight loss of six additional pounds during her stay. My mother also had many prescriptions controlled and distributed by staff at Concordia of South Hills. Being a skilled nursing facility, you would expect that staff ensure the patients are taking their medications properly, however, we found pills numerous times on my mother’s tray or in drawers. We alerted the staff about finding the pills and expected that they would observe her taking the pills. However, we continued to find pills in her purse and drawer indicating a lack of attention by staff to this important detail. We were overly concerned about my mother’s lack of eating and discussed this with staff. Additionally, my mother fell out of bed and sent a text that may have been due to hallucinations from lack of eating. Upon our request, she was scheduled to see the visiting doctor following her fall. He failed to see her on two scheduled occasions. We were concerned that she was considered ok to be transferred to assisted living when in this condition. We took her to her GI appointment, which took a long time to schedule through the UPMC system, and wonder if it could have been expedited with a request from that visiting doctor. At any rate, she was unable to undergo the procedure and was hospitalized then passed away. This was only nine days from her time of discharge from Concordia of the South Hills. We wonder if her decline was unnecessarily quick due to the lack of attention by the nutritionist and the doctor. Additionally, it was suspected that she had a blood clot in her lung leading to low oxygen levels and one of the medications that she was on was a blood thinner. We somewhat disagree with the 2.5/5 rating in public reviews and fully disagree with the 5/5 rating found on the Medicare website. The nursing staff, for the most part were kind and caring, however, they should be trained on the proper care of residents with different health problems. The other professional staff should be reviewed and should potentially have to update their credentials as the care received was very suboptimal.

I was in Concordia of the South Hills as a patient for three months. I enjoyed the staff. The personnel were very friendly and very helpful. It's a very nice facility. My family was always able to get a latte or do something like that. Of course, COVID was around, so it was sometimes difficult to move around in the facility. I had some friends in another part that I couldn't go see because of COVID, but that was not the facility's fault. That was just a safety measure. I was not crazy about the food; it was not that good. The staff was very personable and very prompt to take care of my needs. They never seemed to be impatient with me. They were very nice. I cook a lot of Italian food and when they would bring something Italian, it was not the recipe. It was not to my liking most of the time. They should concentrate on making breakfast a little more interesting. It was almost scrambled eggs every morning. In comparison with the other places that my kids checked on, the value for money here is pretty average.

If I could give a ZERO I would for the care my mom Shirley received!!! **This is a lengthy review - but important for others considering putting a loved one here for care during physical therapy rehabilitation ...** After arriving for physical therapy the day after she was in a tragic car accident. Mercy hospital admitted her to check for a concussion and scan for broken bones. The scan showed clear - she was discharged and sent to Concordia of the Southhills for rehabilitation - physical therapy. She arrived in a ton of pain, her left leg was 4x the normal size and in a highly confused state. (Totally uncharacteristic of my mom). She had to request pain meds or Tylenol. Visiting hours were very limited and strict. She was left alone. Not monitored. Her leg wasn't getting better so they X-rayed her foot and her ankle (why not do the whole leg I'll never know) - we later found out that was actually broken!!!! .... They didn't care that she wasn't remembering to ask for pain meds. They didn't care if she ate or drank. They made her walk on her leg. --- We made sure a family member was in everyday to monitor and visit for the limited 2 hours we were allowed. I arrived to find my mom shaking. Very confused. I requested a nurse. Nurse M was rude, yelled at me that my mom doesn't listen - she needs to stay in bed and walked out without ever asking if this confused state was normal. NO IT WASN'T!! No one listened. I requested to see a doctor. The Physician Assistant I'll note that his first initial is "J". He arrived "looked" at my mom and said she was shaking from being in pain!!! Seriously. Her body was shaking because she as in PAIN - I requested pain meds. Shaking didn't stop. I was told I had to leave visiting hours were over. Next day I arrived to find my mom in a worsen state of confusion. No longer shaking - but full fledge Tremors throughout her whole body. I REQUESTED loudly for help. Nurse "M" arrived again yelling at me, saying "that the Physician Assistant "J" told you she is shaking from being in pain!!!" A new Physician Assistant "A" arrived. He checked out my Mom, did vitals and was going to order blood and fluids - he was the first person to show any real concern and care. I ended up demanding she be transported to the Jefferson Hospital ER after I watched my mom turn gray, was hallucinating and was in massive pain. The ER doctor said she would have died that night. There was NO FLUID in her bladder. - cells were actually breaking away from her bladder wall. She was dangerously dehydrated. There was no food in her stomach. Her blood pulse was 60 when it should have been 95 or higher. Her kidneys were shutting down. She was septic. She had multiple blood clots. Her leg was actually broken below the knee AND the lists goes on. It is now 8 weeks from the car accident and her stay at Concordia - she has finally been discharged and is home. She is in a wheelchair. Needs a lot of Physical and Occasional Therapy. If you have a family member is healthy and needs physical therapy only. I think they would be good. BUT if you have a family member that needs aid and medical monitoring or care. RUNNNNN!!! I PRAY the Directors, Physicians Assistance, Nurses, Case Managers. Therapists and Aides of Concordia of the Southhills read this... I pray that you do not allow this to happen to another of your patients!!! The only peace I have is that my mom does not remember her stay for Rehabilitation at Concordia of the South Hills. I PRAY you will all start listening to family members when they say something is not normal. I PRAY you educate your staff that if patients are not eating or drinking, if they are confused, having difficulty communicating -- that this is NO normal.

Avoid this horrible place at all costs. Severely injured my mother a week and a half after hip surgery. Surgery must now be repeated on this 89 year old. I have turned them into the state, the insurance company and the DOJ for negligence, Elder abuse, and Injuries. This place is staffed with totally incompetent doctors, nurses, and PTs. Her X-ray should that the hip had been jammed up into her pelvis yet they told me she was fine. This place should be closed permanently before they injure someone else!

At first glance this facility looks to be a beautiful, clean place. My mother was there for a short rehab stay after her hospitalization. Our first clue that we should have picked her up and taken her somewhere else happened in the first hour. We/she was warned by two different staff members that there was only one person working at night and if she had to use the bathroom she should just relieve herself in her pull up and they would be happy to clean her in the morning. She could try to pull the cord, but they probably wouldn't get to her for awhile. This did in fact happen. She buzzed for 2 hours and no one came. Imagine this had been a medical emergency. My mother's condition began to decline after a few days. I came in to find her unexpectedly in bed and on oxygen. Apparently they found her unresponsive in the bathroom. They didn't seem concerned, nor did they feel the need to notify family. From there it went downhill. She slept more and didn't open her eyes most days. They took her to therapy, and she was scolded for not trying. I was shocked that they did this, even more shocked that they did it in front of me. She kept saying she wanted to sleep and didn't follow their directions. When I told them that she was altered and she didn't understand what they were saying, they blew me off. It wasn't until I tracked down the nurse insisted that the doctor check on her, she was seen- or supposedly seen by the doctor. She was worse the next day, and I was assured that the doctor saw her and he could find nothing wrong with her. I asked if she was dying. She was eating very little, sleeping all day and night. I was told sometimes people do sleep for days and then they eventually wake up. No one particularly seemed concerned or interested. The next day, she had a cough, and I had to track them down again to tell them. "Oh good", they said. Something they could relay to the doctor. The next day, she worsened and was now hallucinating. Her cough was worse. I found out they had taken her to group therapy that morning while she was hallucinating! Finally after complaining again, they said we had to take her to the hospital to have her checked out. The paramedic listened to her lungs for 2 seconds and said she either had pneumonia or the flu. Turns out she had both! So while making a woman do group therapy while she was hallucinating is abusive in my eyes, also think that she was exposing other residents and staff to the flu. It breaks my heart when I read the other reviews. I should have read them before sending her there. Don't be deceived by appearances. Go to another facility. If I could give it no stars I would. There were a few caring aides at night, but nursing and therapy were uncaring and unfeeling.

My father was admitted into the rehab due to a stroke. His care was beyond horrible. -Found one of his pills laying on the floor. Confronted the nurse, stated that my father is partially blind and needs assistance when taking his meds. Nurse stated that some of the other nurses are lazy and don’t wait for the patient to take meds. -Found a pill behind my fathers bed from the prior patient. It was there for three days until we left. Cleaning lady was in every day and never swept behind the bed. -My father was at risk of getting out of his bed and falling. My mother requested that he have a pad put under him that will alarm if he tries to get up. Nurse said he didn’t know where one was and he would have to find one. The next day my father still did not have the pad. When I complained to the head nurse she advised that every patient should have one. Another nurse went to my fathers closet and found one. -When my father was in need, the buzzer was pushed for the nurse or aide. It took several minutes before they arrived. During the stay, patients buzzers were going off and there was no sense of urgency. Nurses would sit at their desks and not respond. One night there was only the nurse and one aide for the entire second floor. -No security at the front desk after regular business hours. Front door did not lock until 11am. Very unsafe, as anyone could walk in to the facility after hours. -The day my father left the facility confirmed that I wouldn’t put my dog in their care. My father was not waking up or responding to me, which is not normal for him. I went to tell the nurse and she looked at me like it wasn’t an issue. Said she would have the aide come and take his vitals. Aide took vitals and they were normal and she walked out. The wonderful OT that was working with my father assisted me in waking my father. Finally I walked back out to the nurse and told her something needs to be done. She was very annoyed, came in to try and wake him and was not able, and she walked out of the room. A few minutes later she came back and said she called 911. Upon leaving my fathers room with the EMT, the nurse did say anything to me. Bedside manner is horrible. -I stayed with my father every night as I didn’t want to leave him alone and he didn’t want to be left alone. Thank God I did, can’t imagine what would have happened if I wasn’t with him. -The parking is horrible. There is only one handicap spot. Two normal parking spots and the rest you have to parallel park. Total of 11 spaces for the entire rehab. If you couldn’t find a spot, you were to drive up the hill and park in the parking garage. There is no way my mother could have come to visit as she is handicapped and unable to walk up and down the hill from the lot. Several of the employees were parking in the visitor parking. I raised my concern to the head nurse. She was aware and said that the staff is aware they should not park in visitor parking.

My mom was in skilled care. She said she was not feeling well. Nobody listened. She was released and ended up in er with a heart stent. They don’t answer phone, can’t get adiquite information, and the aides were very snippy when I called to ask about my mom. My mom had open heart surgery and they did not help her get dressed or cleaned up. They are not caring at all. I would not ever ever send my dog yet alone a family member there again!!

From day one at the skilled unit of Concordia of the South Hills we had zero confidence in the care my mother in law was receiving and literally stayed eight to twelve hours a day as a result. The door to her room was slightly ajar to minimize hallway noise. On any given day, it was not unusual that except for housekeeping, the coffee lady and the maintenance man, but no clinical staff or aide, except for two individuals (when they happened to be on that unit) even poked their head in the door for periods of five and a half hours or more to assess her condition. Staff could be seen sitting at the front desk scrolling on their cell phones or watching the television. Had it not been for the family literally sitting in that room for 8 to 12 hours a day, seeking out the nurse for medication for pain or agitation, we have no idea how uncomfortable she would have been or for how long. We also have no way of knowing how many hours would have passed before or IF anyone checked on her. These are the issues we found: There is NO excuse for STAFF: * To not know a resident is on your unit-- she was admitted on 3-11 the day before and daylight didn't know she was there! * To not know the resident is being followed by hospice * To be unaware as to why or who put a patient on oxygen * To be uninformed that the resident had a significant GI bleed during the night * To not know that nonessential medications were discontinued o The nurse had a responsibility to realize and follow up with the nurse practitioner as to WHY orders for discontinuation were not written after informing the family that they were. * To have no knowledge that hospice sent an order to discontinue all non-essential medications. This was as a result of the attending physician, who was supposed to do it -- did not * To dump an entire medicine cup full of pills into someone's mouth--period--yet alone without having enough fluid to take any of them causing the patient to choke and spit out the medications * To not note that a daily wound treatment was ordered until the family made staff aware--two days later * To not check on a patient at least every two hours especially when that patient is bedbound; was in significant pain; was on hospice and could have literally died with Concordia staff being completely unaware for hours! There is total lack of communication between not only Concordia and hospice but more alarmingly little to no communication during Concordia's shift change with their own employees. Staff were sitting at the nurses station on their cell phones or watching TV. We are aware only because we had family members present with clinical backgrounds. Non-clinical family members who were present freely admitted that they never thought to question this. Had it not been for the family clinicians sadly and unfortunately her family members would not have been the wiser. I believe for most families the latter is most common. The individual paying the price would be the patient! Do NOT place your loved ones in this facility! My mother in law died, peacefully, with hospice and family with her.

they didn't follow doctors written instructions causing my dads heart surgery to be canceled DO NOT PUT YOU LOVE ONE HERE THEY LEAVE HIM IN A WHEELCHAIR ALL DAY CANT GET HIS FOOD CHOICES RIGHT TAKE A WILE TO ANSWER THE CALL LIGHT

Concordia of the South Hills was a very nice place. The person who gave me the tour was nice and knowledgeable. The dining area was like a big room with tables and chairs. My friend is there for rehab and therapy. She told me that she joins the happy hour.

My mother-in-law was at Concordia for a night. Aesthetically, the place was very pleasing for a skilled nursing place. The rooms were nice and spacious and had nice wall colors that were very uplifting. The staff's ability to handle patients with kidney issues was lacking.

Concordia was a nightmare. My mom was in there for rehab. I live out of town and was only able to talk to her on the phone. I knew something wasn't right. My mom got a UTI while in there and it was undiagnosed. They kept telling me that was her new "baseline." She was confused and became weak and wasn't making any progress. They didn't take the time to do their professional job. Her aide couldn't get her brace/shoe on so she threw it on the chair.

Concordia of the South Hills was the only facility that can take her at that time. The days shift was wonderful but the night shift was terrible. The food was awful. The rehab was okay but they gave unrealistic expectations about her abilities to be independent. They told us that they are going to review her insurance every five days. Because she was non-weightbearing on one leg, they told us that they probably were going to cut her coverage so we lived in fear for that in a long time.