My mother was a resident at glacier Hills a while back. She suffers from dementia and had recently had surgery. When I went to visit her I found that they were only giving her plain oatmeal without milk or anything else for breakfast. This was done because my mom couldn’t articulate what she wanted off of the menu, so the attendant was just giving her anything. When I asked to speak to the administrator,I was blown off. I would not recommend this place to anyone. It would definitely be my last resort.

Every day is a crisis here! Do your homework for $460/day. Our elderly family member was a resident in a private room ($460/day) in Glacier Hills long term care pavilion for 33 days. We found both services and care to be substandard: not all outlets in room worked; she wasn’t enrolled in promised facility programs for weeks if at all; and never received requested Geri chair or attachable 02 tank for wheelchair. Day 3 Was put in diapers permanently and expected to use which she fought against because she could use commode if assisted. Bladder scanner to detect urine retention was broken almost entire time she was there. Oxygen machine not correctly attached on at least two occasions leading to episodes of confusion and loss of responsiveness. Met with management/care team on Day 16 after admission requesting that the facility’s stated Standards of Care be implemented. Voiced our concerns that loved one was not being assisted regularly with eating, not being toileted regularly waiting long periods of time, not being moved or positioned in bed etc. Also verbalized a concern that she would develop skin break down and bladder infection. Management claimed they were not aware of any care problems but would make efforts to improve. Two days after meeting with management our loved one was disoriented seeing people and bugs in her room although she had previously been mentally alert. When asked to check her blood O2 level found that it was low. Finally we called evening supervisor to check and found that O2 tubing had not been properly connected to machine. After O2 was corrected disorientation and agitation were relieved. She developed urinary tract infection Day 19 but family not informed and found out only by accident. Even after UTI diagnosis, it was difficult to get staff to toilet her, which increased her restlessness, agitation and decline. Before Day 25 tailbone and heels red and painful. She died on Day 33. It is heartbreaking and inexcusable that she received such lack of caring in this facility at such large expense. It is distressing to consider what would have happened without the family’s constant watchfulness and advocacy. For $460 a day there are many other alternatives for care.