My mother was not happy with Novi Lakes Health Campus. She was there for two weeks. The only good thing about it is that they allowed two visitors. It's a beautiful location and a beautiful place, but the service was bad and the food was not good either. If she hit the button for a nurse's help, she would have to plan 30 to 35 minutes in advance. If she needed something kind of urgent, they wouldn't come down until maybe 25 minutes the earliest. I would say half hour was the average. A lot of times she couldn't eat the food because it was extremely salty or cold. It didn't look appetizing. She was only there for two weeks, and she was in quarantine the whole time. She was not allowed to be to be involved in activities nor was she allowed to go into the cafeteria. She moved out on the 15th day. She had to be out by 11:00. Even then, they were not ready for her to leave. We had to actually go back over there and get her medicines and everything else because the nurse was too busy and she was kind of overwhelmed. We had to come back to get the discharge papers and to pick up her medicine. The service wasn't all that great, but the facility itself was beautiful.