This is not a place i would want someone I care about to be. First shift is not too bad for care, but after that you will wait forever or they will come shut the bell off and say i will go tell so and so and nothing ever comes of it. They have denied my dad pain meds ( we don't think you need them.) rooms are always nasty. food, spills and trash on floor. PT is amazing. My dad has had several rounds with this facility. The unit director is a joke she messes everything up. Poor care, they try sending people home before they are ready to care for themselves. Would not recommend this place, way understaffed.

My family member was involved with this facility for about three years. All I can say is to keep your eyes open, speak up and advocate for your loved one and watch everything. Sometimes things are better, sometimes worse. You have to be vigilant. It can be very difficult to get the facility doctor to come and see a resident. Really difficult to comprehend that one. You have to participate in care plan meetings and monitor that things are being done. I used to get upset when things weren't being done, for example bathroom breaks or showers on their schedule. For my own sanity I switched to preemptive reminders. Your family member will not have m/any opportunities to get outside in the nice weather. This is not provided to the residents that need assistance or supervision. There seems to be very little training for the cnas in dementia care. There is often apparent uncertainty on their part in dealing with issues. The admin. talked about increasing staff training in dementia but I did not see it happen. There was always a huge turnover of staff. They cut back on supervision of residents and this concerned me. There were times when family members had eyes on resident safety and had to intervene or go looking for assistance. The facility itself looks fairly nice. There are some nice and dedicated people working there. Things can and do change so hopefully things are on the upswing.

We had been at Marshwood Center about two weeks. It was the only one that had a bed. It's a small facility and it's very clean. I would say they're caring for the most part. I thought it was a good place for him to go. The people are very kind and they seem to be very attentive and willing to work with the person to try and get them what they need. They have a very interesting therapy department. Before the person can get out of there, they have different set up. They have a store area where the person has to make a grocery list. They have to go find the items just like they were going to go through a regular grocery store. They have their little basket, put their little things in it and go to the cashier. They have an ATM machine there. Of course, this is all pretend money but it's all the things that a person would have to do when they get back out into the normal community. They have an actual car there for the person to be able to do their transfers, learn how to transfer from standing up, getting into the car or from a wheelchair into the car then getting out. They have a bed set up so the person can go live like a bedroom set. They also have an area like an entrance to a house. They have the door set up and they have the front porch and mailbox and it's very interesting, the way that they have set it up. They also have the weights and areas for the person to be able to get their balance and strengthening before they can even get in to this other area. Their therapy is very unique from other places that I have seen. The rooms are semi-private. They have two different wings. One is for more advanced persons who can quickly recover and then they have another wing where the people take a little longer to recover. Then their upstairs is designated for long term nursing care and they have a dementia ward. I looked at the one that was going to take a little longer to recuperate and it's a very small ward. The first day of my father was there, he had his own room by himself. The second night, they had brought someone in. You clearly could tell this person needed long term care but he was in this skilled nursing area and he moaned all night long and kept the entire ward up. I complained and arrangements were made the following day for this person to be removed and put into a different place. They had bingo. They have ongoing jigsaw puzzles. They offer Catholic services and regular non-Catholic Sunday services. I think they had some singing possibly.

Before he arrived at Marshwood, I was under the impressions that my grandfather would be receiving intense rehabilitative therapy during his stay. I was not happy to learn that he was receiving only 30 minutes of physical therapy a day; I felt that two or three sessions per day would have been more appropriate. Not to mention mental therapy - he received none, and I would have liked them to try some exercises to stimulate his mind. I was also not pleased with the level of cleanliness at the facility. There was dust in the corners and it stains on tables in public areas. After staying at Marshwood for a week and a half, my grandfather had to be returned to the hospital with a new stomach virus. While I understand that with his immune system already compromised, he was especially susceptible to new viral infections, I felt that perhaps the level of uncleanliness at Marshwood contributed to that fact that my grandfather caught this new infection upon arrival. The staff at Marshwood were very pleasant and friendly. The setting of the facility was also lovely; at the end of a cul-de-sac in a quiet neighborhood surrounded by forest.