My brother has been in Otterbein SeniorLife Franklin for six months now. They have cottages on the outside of the place. You start there and you rent, and then when you progress and get where you can't live alone, they take you in the big part of it. He went directly into the health side because he had more needs. The facility is old and looks nice, but they're in the process of painting and remodeling. They lied to me, they showed us the room and he didn't even get that room, and they told us it was somebody else who got it. And my brother was to share with somebody else. It's a big old room and they have a solid wall and he's on one side and some other guy is on the other. They're short on help. My brother has waited over an hour before to try to get help in that place. I'm not impressed with the place. The food is great there though.

My mom is in rehab at Otterbein SeniorLife Franklin. The care was really good. Every time my mom needs assistance, they answer the call. As far as their pain management, they were the only ones (besides the hospital) my mom was in to actually get it under control. My mom just feels comfortable there. Everybody is nice. She doesn't like the food very much. They all get private rooms. They have a kitchen, a dining area, and a community center area. I know it's an assisted living or a rehabilitation center, but I think it could feel a little bit more like home. The facility is spotless. They keep it very, very clean. It's only like 20 minutes away from the house, so this is easier for me to go visit.