I was sent to your Skilled Nursing unit by Sarasota Memorial Hospital in June 2022. Having never been in a facility before I did not know what to expect and there was information that was not shared, you just learned as it happened. Such as I was scheduled for a shower Monday and Thursday. It was only after several days of asking that I was told I was on the schedule for the following Monday. It is my understanding that the head of Food Services had left a few days before I arrived. While we were provided menus to select each meal you never knew what you would receive until it actually showed up. The reason was normally they were out of the particular item but you were not allowed to make another selection even if it were something you would not eat. Many of the meals were tepid at best when they arrived in the skilled nursing area. Perhaps the service and meals were better in ALF. It appeared that the majority of the staff members (CNAs) were not employees but from outsourced from several companies. Some of the staff were very kind and offered good care. Others were gruff and some came in, did what they were there for and did not say a word even though I was trying to talk to them. I understand some of those did not speak English. Response to the call button when assistance was needed was sporadic. It depended on who your CNA was. At times it to 45 min - 1 hour + for a response. I realize they were understaffed and there was no one to lead the Food Services but certainly hope that by now these issues have been resolved.