I have visited my relative at Beneva Lakes and found it to be clean and welcoming. I am impressed that the staff is pleasant and cooperative.

very few activities--day room is a holding pen with minimal time out of Wheelchairs-toileted maybe once in the morning frequent staffing issues-poor pay "hardened" employees who have lost site of the mission of their job and role of the facility

Beneva Lakes was very reasonably priced and everything was right on. They offered everything that she needed and everything that she didn't. For example, they would check on her if she wanted and they were the best place I looked at. I liked the fact that the administrator of the place was known to all the staff and residents. She would stop and take her time to talk to them even though she was showing us around. It showed me that they were more important and I found that very comforting. The atmosphere was excellent, it was clean, and everything smelled nice. The dining room looks like a restaurant, and the people that were living there were out and about. There's the recreation room where you can watch videos, read books, or play games. Several nights a week they have activities. It's a caring facility, but it's also a respectful community. Like if you don't want to be bothered then that's fine, but if you don't show up for anything within a day they check on you again. The staff was busy doing what they should be doing, nobody was laughing or leaning on the walls.

My mother entered Beneva Lakes in March for rehab due to a fall. Management was unresponsive if not rude to two basic requests. I was repeatedly told she needed to stay another couple weeks for 2.5 months. I repeatedly received contradicting information from management. I was told if she left without the doctor’s discharge she would not be eligible for home health rehab. She was told she had to sit in a wheelchair or lie in bed. If she was in a wheelchair she was placed in a day room which was a distressing environment for her. Home health couldn’t believe she was kept for 90 days with such little progress. I recommend each member of management be placed in a room under the same conditions for 90 days and see what happens.

My brother was a patient at Beneva Lakes Healthcare and Rehabilitation Center in Sarasota, Florida in March 2016. Unfortunately we could not checkout the ratings of this facility before he was assigned to it. There were very serious problems with the facility and its management. Concerning the facility, his room’s toilet leaked and the drain to the wash basin drained very slowly, causing a back-up that made washing hands difficult and unsanitary. Though he complained, nothing was done to fix these problems during his stay of about two weeks. But the most concerning aspect of his stay there was that he was held there without his consent in the last days after his medical problem was no longer being treated. When he said he wanted to leave it was implied that Medicare would not pay for services if he chose to leave without their authorization. That gave him the impression that he would be financially responsible for the services he received. This threat is entirely false and the person who made it and the facility should face very serious consequences when reported to Medicare authorities. The medical treatments had ended days earlier and the only pretext for keeping him there was that he was still receiving physical therapy. But he had passed all his therapy evaluations and was told by the therapist that he was fine. Beneva apparently wanted him to stay at least another week so that they could continue to receive payment from Medicare. Furthermore, when I tried calling (more than once) both the social services staff person and the facility’s director to find out why he was being held, it took more than 24 hours for the social services staff person to call me back. It took my telling her that they were obligated to release him when he ask for them to do so.

My mom was at this facility for a total of 12 days. With my dad ,brother and I all visiting and calling frequently. The nurse who gave me the tour was friendly. I grew up around nursing homes. I gave them a 3 outta 5 placement only because we had no choices. We needed a nursing and assisted living facility,that was within walking distance. 12 days. The worst decision I've ever made. Of course mom always had her fake smile on for us. She knew how things worked after everyone went home. Keep your parents safe at home. I witnessed a woman asking to go to the restroom. She was told she had to wait. Dinner was like hearding cows. My mom went to Drs Hospital. Smelling. The nurse there bathed her. She was disgusted. Not worth it. NoOne can care for your parents like You.

The staff was extremely caring and friendly. The physical therapy was great! Very pleased with my experience.

My visits to the facility were usually not planned. I never witnessed anything irregular. I typically visited during the day and my friend's wife always looked clean and contented. There is a beauty salon on the premises and I noticed that her hair was often styled and her gray hair was colored as she preferred. Sometimes she wasn't there and it was usually because she was playing bingo or some other game in one of the activity rooms with the other residents. Once, I walked in on her eating a meal- a steak and cheese sandwich with french fries which looked delicious and made me very hungry. The facility always looked very clean to me and nicely decorated. It did not have an institutional feel. It did not spell of urine and was rather quiet. The grounds were well maintained. My contact with staff was minimal, but the aides were always polite and friendly to me. I also witnessed them being very patient with my friend's wife. She could be demanding at times and I noticed that they attended to her quickly to see what they could do for her. All in all I rate this facility very highly from what I could see.