My aunt started out in the assisted living area of Gulf Coast Village, and then she is now in the nursing home. I'm very happy with them. It's the cleanest institution I think I've been in. The nursing staff has been great. The medical social worker, Lisa, has been an absolute delight, and I can't say enough good things about the physical therapists. They've done an excellent job. They tested the staff and residents twice a week during COVID and I don't think they could have been any more careful. The food is excellent, too.

Gulf Coast Village was very nice, but I couldn't get him in because they were full. He was there for rehab and when he had to go for assisted living, they didn't have a room for him. It was very good. The food was excellent. The LPNs, CNAs, and nurses were all great. I give the staff a 4 because there's always someone that doesn't do their job. The facility was very clean and up-to-date. They had activities, although my husband wasn't of a participant very much. For the value of money, they are a little bit on the high side.

Do not bring your family member here! This place is the worst!! The nurses and cnas are lazy and don’t care about the families or residents. They do the bare minimum and call multiple times a day just to complain about taking care of the residents! Then they do not even call when they send residents to the hospital! We have ended up back to the hospital twice in less then two weeks because the cnas don’t do their job and causes residents to not be watched and fall. Good luck getting through if you try to call as well. Every time you will wait on hold 20minutes and still no answer so we always give up and have to end up driving there to see what is going on. We have tried to get a hold of Johnathan the social worker there for a week now and he never is there to answer his phone! I would never recommend this place to anyone and we can’t get out fast enough!

My Wife selected Gulf coast rehab on the advice of lee memorial hospital where she just had knee replacement. She called me the following morning asking me to take her home, She said that there is one nurse's assistant to help forty patients at night and she had to wait four hours for this person to answer her help bell. She is sharing a small room with an alzheimer's patient, this poor person continuously calls out for her family and presses her alarm bell every few minutes. The staff ignores the bell because it has become such a nuisances. My Wife asked to be moved to a single room, she was told there were none available. My Wife asked me to bring her home because she feels that this facility is understaffed and therefore they are unable to give her the help she needs to aid her recovery. My Wife is 74 years old, I am also 74 years old, I have congestive heart failure and I will find it very hard to take care of my wife Whom I love dearly, We have been together for 58 years. I am writing this review to advise family members to check out any facility personally and do not believe the brochure or the advice of third parties, no matter how learned they appear to be.

I hired Gulf Coast Village Care Center for my mother. I am not happy nor thrilled with them. It's been a learning experience for me. I wasn't pleased with it. The nursing care there was very sparse and did not have that many nurses watching over the patients. There was one nurse that was very intimidating. He was a big man, and he scared her. She has dementia with sundowners, and it just seemed that he triggered the sundowners a lot. The nursing care was a little abrupt but they would take her out of her bed, put her in a wheelchair, and put her next to the nurse's station, and I found her just sitting there looking at the wall many times. There was no one looking at her, so I wasn't pleased with that at all. The rehab itself wasn't very successful. They didn't really do much with her. Eventually, they moved her to what they call the Cove which is a bigger room with a nurse's station at one end and a TV, and they do her nails once in a while, but most of the time, all the people, not just my mom, had no interaction at all. The general attitude of the staff was just awful and sometimes intimidating to me, and I wasn’t even staying there. They would just take notes, and say, "No, I can't do thi,s" or "This is not my part," or, "You have to go over here," or, "You have to go there," and I was sent around in so many directions for different things. I don't know if they're stretched too thin or some of them are just not nice. They just need to be a little more caring and interacting with the patients.

Gulf Coast Village Care Center was excellent. My mom was in a shared accommodation. And I thought it was adequate for the residents there. The staff in the nusing home was different from the assisted living side, and they were very good. She thought the food was good, although I haven't tried it yet. They had church service and some other activities for them. The residents could also go to the dining room if they wanted to have their meals there.

My father-in-law was at Gulf Coast Village, and they were wonderful there to him. He was there for rehabilitation, and they were great. They also have assisted living, too. The good thing about Gulf Coast is the people who worked in occupational therapy and physical therapy were the same ones that he had four years earlier. Very well run facility, and the people are very pleasant. The people would tell you it's a good place to work besides being good with them. There are no odors or anything. Very, very clean, and they were always mopping, and the nursing staff was all very friendly. I couldn’t find one bad thing to say about Gulf Coast, and my father-in-law even said if he ever had to go anywhere, that's where he'd want to go. From the nurses down to anybody who cleaned the floor, they're all very pleasant, very nice people.

My mom was a resident of this community for years. She moved into an independent apartment, that was much smaller than her home and this place was such a blessing for all us kids. She didn't have to do housekeeping on a 1 bedroom apartment because Gulf Coast Village did! We all had to take turns going to the house to help her and that turned into a nightmare after our dad dyed. My brother had to take care of big things when he came to visit but my sister and I live here and it was getting real hard because are kids were in elementary and middle school before she moved in. Made things hard on us and she was feeling guilty. My brother felt bad for all of us since he had moved away and we were doing all of the hard work. That was when we all decided to look for a CCRC. We looked at Shell Pointe and Gulf Coast Village and we new it would be Gulf Coast Village. She loved Gulf Coast Village. I wasn't real sure how she would do at first because she did not know anyone when she moved in but made alot of friends super fast. The staff was so wonderful. Mom had to have a knee done a couple year's ago and the Care Center staff was so great at helping make sure she was back up and at it as fast as can be. Her surgeon had a suggestion on where she could go for therapy and she kind of laughed and said something like no way, don't you know I live at Gulf Coast Village? She said it like he was an idiot. I told her she was being rude I was so embarased and she told me he should be embarased for trying to send her somewhere else. Even after she began to need some help mom didn't have to move to an assisted living apartment because we used the Catered Living, that's not food, to give her more help in her apartment. Dottie told us how it worked and how it would help keep her independent and we said absolutely. They helped make sure she took her medicine and any other little helps that she needed. Mom died last year and we got 80% of what she paid for her apartment when they sold it. We took that for me and my brothers and sisters kids and split that to put toward all of their college. She would be happy to know that's what we did with that money. So thank you for offering that back. I know there are fancier places around town but you will not go wrong here.

The assisted living section of Gulf Coast Village is known as the Manor. My aunt lived there for several years and was very happy there. She had looked at similar facilities in Fort Myers, but finally chose Gulf Coast Village because she felt that it would be easier for her friends to continue to visit her there since it is located in Cape Coral. She always spoke very highly of the staff and the quality of the food. When I visited her there, I always found the staff to be very friendly and responsive. She enjoyed the activities that were available at the facility as well as the activities that were available offsite, with transportation provided by Gulf Coast Village. Before she moved in to the Manor, my aunt had been concerned about potentially losing her independence or feeling confined. After she made the move, she told me many times that she was very happy with her decision and wished that she had done it sooner. She enjoyed the security and convenience that the Manor offered.