Westminster Point Pleasant is a great spot. It's beautiful. They've got good people working there and my wife lives in a five-star unit. They have different buildings on their campus, some are with nurses and things like that, while she is in a rehab situation right now with some skilled nursing. It's well run and everybody is very loving, caring, and makes you feel good. The intake lady, Maj, is a wonderful woman. She's only been there three months, but she is a great girl. She is very caring, very helpful, listens to you, then answers your questions, and acts on them. My wife also thought the food was very good and when she was at a point where she couldn't eat, I ate it and for me, it was OK, definitely better than what I've ever had in a hospital. Then they have a therapist that goes around and works with each person in their room and she likes that too. So, I was hoping that my wife could stay there. She's on Medicare right now and she may only be there for another week or two since she's feeling a little bit better now.

I am extremely upset with this facility.The staff on the 3rd floor are at 60%.I spent 2 weeks doing most of their work.Granted, they were doing other important things like checking their phones.Once this week my mom pressed the call button and as I walked outside the door to see where the light was,I saw the girl on staff look at the light then saw me and walked away.when I followed her she put her arms on the front desk and closed her eyes for a nap.I stood there for a moment.The nurse at the desk didnt look up until I said excuse me.I asked are you doing anything? The nurse snapped yes ,I am working on files here annoyed.I said my moms call lights been on for 5 min.she says it’s only been on for 2! 2 or 5 what’s the difference? And you’re standing here sleeping! They are obviously understaffed and overworked.I was asking if they were doing anything because I wanted to make sure I wasn’t interrupting something important.They are snappy.I told them to take my mother off of Tremodyle as it was making her seem like she has dimentia and she was not in pain.They said OK then the next day I was sitting with mom and in walks the aide saying here’s tour Tremadyle.I said no, and she says but it’s scheduled.Off to the front desk I went.The head nurse hadn’t checked the changes the last nurse made. Many times I came to visit left and came back to find mom naked from the waste down or pinched up in a chair kinked over asleep without her oxygen.This is their $8500 care?I could tell you more,but I think you can get the idea.I don’t believe anywhere would ever be perfect,but seeing 5 stars is just not sitting well with me.This is notNOT a perfect place.It’s pretty there,but don’t let them sell you on just the view.

The staff was always very friendly and nice. They were very supportive and helpful to my family when my Grandmother passed away while living there. They took great care of their patients and met all of their needs, along with their families needs. The facility was always clean and tidy and they allowed therapy pets to be used, which seemed very nice to me. The rooms were a very good size and allowed the residents to be able to move around freely, especially if they were in a wheelchair. There was ample space for all of their belongings and each room was set up to have a television with cable. The facility was well-staffed and there were numerous people available on every floor if any type of assistance was needed. The food was also high quality and very good. They had a great selection of different foods to meet every resident's needs. I would highly recommend this facility.