My father was in Skilled Nursing for over a year. I will start with saying that there were several kind and caring staff members. The management overturned every 2 or 3 months which left everything in a constant state of flux. The dining room service was about 50/50 (fair to bad). Breakfast and soup were about the only edible foods and I dined with my father many times. I started bringing him food from outside so he could enjoy a meal at least once or twice a week. Most of the staff speaks rough English which is very hard and frustrating for the older folks here who are predominantly hearing impaired and English speakers. At the beginning I was appalled at the care when I discovered infections on his feet because I saw blood on his socks. There are good hearted people working here but they are poorly trained with the exception of a few. I'm not sure that my fahter's care wouldn't have improved if my brother or I weren't stopping by there almost daily to check on him. For families who are thinking of bringing their loved ones here, I would plan on checking on them at least twice a week and checking for cleanliness of wounds.

A local hospital recommended that my aunt go to the rehab unit at Brookdale Mtn. View. The lack of communication between the administration and the family was awful. Instead of having the Brookdale staff contacting us and scheduling a meeting to let us know of the progress of my aunt's health, we scheduled it ourselves. That was AFTER the complaint that was filed with the Public Health Department. That was AFTER a bedsore 5 cm long - and UNDRESSED - was discovered by a family member (staff had known about it for 3 days). That was AFTER my aunt complained that she was dropped while being weighed (all staff were questioned about the incident and since no incident report was filed, administration says "it didn't happen." However my aunt is still talking about it. My aunt declined rapidly after the above mentioned things and nearly died of starvation and dehydration. The best thing to happen to her was when she declined her meds and was transported to the hospital. I would advise anyone with a loved one to be sure to research, personally look at and ask questions at several long term facilities, assisted living facilities or rehab facilities. You ALWAYS want the best care for your loved one!

The rooms are pretty small at the skilled nursing part of Brookdale Mountain View and it was a shared room. I like that they have plenty of nurses.

My mother was at the Heritage Club when she came out of the hospital, but this was a private facility. It was a good thing that it was private, but she didn't like it at all. The halls were long and narrow, and I think she just couldn't see enough. They were clean, but I don't know how my mother felt -- she just didn't like it. The staff was very nice and very informed. They were good at giving you information in advance. It was actually a nice facility.

My 91 year old step-father was here for a total of less than 4 days in August 2010 having been discharged from Rose Medical to either go home for 24/7 nursing care or to go this very expensive nursing home for rehad. He left Rose as a known fall risk (having been to the ER @ Rose Medical two times in July/August). We were assured that he would be watched at this very expensive nursing facility. He was found on his bathroom floor having fallen there early in the morning on his last day, a short time before he died there after they "discovered" him after who knows how long laying on that institution's bathroom floor! This place advertises they will take care of your "loved one" and they had no idea he had even gotten out of bed to try to use the toilet by himself! He would have been better off to have died on his own floor at home with more dignity. This man's father lived to be 96 and although Joe would not have lived forever, having served in WWII in the 82nd Airborne, this is not a way to treat someone who for his efforts and other's in that war we could all be speaking Japanese of German now! This facility should have had a bed alarm on him or stationed him closer to a nursing station so they could watch him as they were paid to do! DO NOT use this facility as ALL they want is your hard earned money, they would much rather make a profit for their shareholders than do an adequate job supervising your loved ones which they are supposed to be paid to do! Thank you.