My grandmother stayed at St Francis Heights Convalescent. It was clean for the most part, and the management was pretty responsive. The social work department seemed understaffed. The rooms are pretty small, so it’s hard to navigate with a wheelchair. The physical therapy department was pretty good, the cost was OK, and it was reasonable for what you're provided. Some of the nurses weren't that friendly, and when I needed an update on how my grandmother's doing, they'd just say, "She's fine." They should be specific other than "She's fine." It would help if the staff is friendlier, especially for the family.

My aunt is recovering from an operation at this facility and I visited her recently. She had very good things to say about her stay. There is plenty of staff, so help is available when needed, and the staff are cheerful and friendly. And she praised the cleaning crew in particular, who she says are meticulous. The facility does seem clean and well maintained, though a bit old. It is conveniently located very near Seton Hospital. My aunt reports that the food is good, but not great. About the only negative I noted is that the facility is a bit noisy. The tile floors carry a lot of sound, and the public address system is loud and used frequently. But all in all, a pretty good place.