My mother had a terrible experience there as she waited a few days for a scheduled surgery. Then, the night after she had surgery, she had a dream, fell out of bed (no railings on the beds), re-injured the place that had been operated on, injured her back, and I was not informed. She was still in agony and bloody bandages about 8 hours later, when I got there to move her to another facility. This place is very unorganized, understaffed, and poorly managed.

Do not send your relative to this place. They treat their residents horribly. I have tried to talk to my uncle for over a month and they will not give him the phone even when he had just left the hospital. Today, I have called four times and I was hung up on twice, told to call back a third time and I am still on hold for the fourth call now for over 40 minutes. My uncle tells me that they never tell him that I call so he thinks that no one is calling him. My brother can't get in touch with him also. One of their accountants tried to get me to go behind my uncle's back and get control of his accounts even though he is not behind on any payments and he has no cognitive issues. I cannot stress this enough that this is a horrible place. My uncle is also supposed to get wound care but one of his wounds has not healed for over five years and he has gone back into the hospital several times over those years.

I like Valley House Care Center. It's very close to my house. The staff is really friendly and very accommodating. It's pretty fair and OK, and they have physical therapy. They have Bingo, someone plays the piano, and someone sings and dances.