The Palazzo
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- 6246 N 19 Th Ave, Phoenix, AZ 85015
- (602) 433-6300
- 4.1 ( 1 reviews )
- Assisted Living, Independent Living, Nursing Homes, and Memory Care
Related Costs
Description
About This Community
The Palazzo is a newly renovated Senior Living Community located in Phoenix, Arizona, just west of the Phoenix Mountains Preserve. Residents can enjoy convenient housekeeping and linen services, medication management (extra cost), on-site maintenance 24/7, professional care staff and access to public transportation. Social life includes beautiful landscaped courtyards and green space for outdoor activities, plus a game room, billiards room, arts & crafts room, cinema and cafe. The Palazzo offers top-level care and living accommodations. Residents receive attention and assistance with a variety of needs, from taking medications to bathing, dressing, travel to medical appointments or religious services, as well as 24-hour emergency coverage.
Reviews
4.1
( 1 Reviews )
ReviewerFY#1021b
November 01, 2021
The care that my brother is receiving at The Palazzo is inadequate. He's in their skilled nursing section. The staff members are overworked. Some of them are very caring, just overworked and overstressed. He's in a shared room and it's not clean enough.
He's not allowed to get out of bed because of his medical condition. I would say that they haven't gotten him out of bed into the wheelchair or walked him out of his room. He's been there for months and they've just begun to take him for PT. They don't get him out of his room enough because they lack people that have time. They're short-staffed and I'm sure that a lot of places are, but they seem to be extremely short-staffed.
The rest of the building is nice, but in skilled nursing, his room has not been kept clean enough, it's crowded, and shared.
They have not communicated well with me. They would not and they refused to tell me how he's doing or even communicate. For months, it's the opposite, he says, of what he requested. He had no phone and he had to write me letters because he had no way of talking to me. Now, he has a phone, they finally got a phone for him.
It's very hard to get the doctor to see him. There's not enough medical care. He had to ask for the doctor a lot and a long time before he came. He didn't see a doctor for about 5 weeks, and he has multiple medical conditions that needed attention. They haven't brought in a specialist for him when he needed it.
