Fellowship Square of Phoenix, a Christian Care Company
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- 2002 West Sunnyside Drive, Phoenix, AZ 85029
- (602) 833-4330
- 3.6 ( 1 reviews )
- Assisted Living, Independent Living, Nursing Homes, Continuing Care Communities, and Memory Care
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Reviews
3.6
( 1 Reviews )
Annonymous2022
December 02, 2022
If you want your loved ones to be well cared for, I would not recommend bringing them here. We had a family member in their skilled nursing facility for 2 weeks, and over that time they messed up medications three different times. Twice they failed to give our family member one necessary medication (we found it just placed on the bedside table), and they gave them the wrong IV medication over a 12 hour span. When we brought it to the attention of the director of nursing, all that came back at us was excuses. We were told that there was outside staff working in the facility and that they "did not know their background within the healthcare field." It floored us, particularly because no responsibility was taken for these outside staff from the director of nursing. I do not work in the healthcare field and yet I still double check any medication I give to myself or others (even ibuprofen). When we brought up the failure to give our family member a medication, the director, again, placed the blame on anybody but the staff. Rather, she explained that our family member spit the medication out (when one of the nurses told us that they crush up the medications for them to take). As a family, we never felt confident in the care our loved one was receiving and would often go home anxious that their needs would go unnoticed and result in more harm. This experience was more traumatic than the lengthy hospital stay for our family member, and all the staff saw them as was a burden.
I understand the fact of being understaffed, but as healthcare professionals, patients lives are in your hands. There needed to be more care and more attention to detail to ensure that these elderly are cared for. Our loved one has lost their independence, and this facility made it nothing but more traumatic for their transition.