My friend is at Cogir of Glenwood Place. He's only been there for a few months and they've already increased the fees in the memory care unit. And then there is a fee increase for living in the environment which is going to happen on his one-year anniversary, and that rate's going to go up 9%. That's one of the reasons for needing to move him out of there because of those fees. I had a problem trying to get ahold of the person that does the billing because there were services that he was not getting. I left a message and waited for 3 days, but I didn't hear anything. After 4 days of calling back and leaving messages to return my call, he finally returned my call. It turned out that their new billing system was different from what they were using for 20 years because they had just recently been bought out. The bill was down to where I needed it to be. So, that was not a good introduction for me, but I've had no issues since. I don't know whether they don't have enough worker bees at this point. If you press, you can get what you want. There's not been a lot of consistency with the services he is getting, like showers he is not getting and toenails never getting clipped. They dump the laundry with everybody else's. Some clothes are always missing. Oftentimes, his room is not clean. Sometimes, he is not appropriately dressed. He'll have four pairs of socks on. On the other hand, he seems to be happy enough there. He has people that talk with him. When he wants to call his wife, they're very good about dialing the phone number and giving it to him and making sure that he can call her whenever he wants. The environment is absolutely clean. It's beautiful inside that facility. Their safety for their residents is very evident. Their doors are locked. During the summertime, they have an outside area with picnic tables. When a family wants to come to visit, they can go outside there with gated locks. It's a very nice facility. I don't see anybody screaming or yelling. I don't see unhappy people when I'm over there. The people at the front desk are very helpful in getting you where you need to go, which is always greatly appreciated. They have somebody that will come in and sing. They do exercises in the morning. They have a bus that will take them on a ride to various places.

My father is in Cogir of Glenwood Place. He's in memory care. We liked the location and we've had good communication. It is small and cozy. The staff is very nice so far. The food has been a problem. It has been a struggle and if we don't stay there, that'll be why. It's not that it's bad per se, it's that there isn't enough of it. For most people, that's fine. My dad is always hungry. They keep saying they're working on it, and I'm hoping it'll get resolved eventually. So far, I haven't seen it completely resolved. They have a ration per person and I am very shocked that it's not as much food as they want. It's very upsetting. My dad is super thin. It's something we're still working on. The food is not a selling point, but the facility is very nice and they have a nice outdoor area. They have sing-alongs and they have a sense of community. People are friends and they talk to each other. There are some good pluses, that's why we're giving it a chance and hoping it'll work out. They go on scenic drives, they have coloring, puzzles, and movies. It's not super heavy on activities. They decorated for Halloween, so it's really cute. Pricing is more reasonable than in some places.

Cogir of Glenwood Place is a good place. The staff are very friendly. It is beautiful there. It is very clean and smells good. They have a courtyard, a salon, a gym, and a theater. It is close to hospitals and restaurants.