My mother moved to Vitality West End Richmond. I was very impressed with the facility itself and the staff that I saw. They seemed to have adequate staff and they're individually helping people as needed. I was there for three visits before I decided. The room is a decent size, she has a private bathroom although the showers are not in any of the rooms. They have some activities, though they don't have as many activities on the weekend as they do during the weekday, they still have ample staff. They seem to be very organized with the food. I don't eat there, but my mother hasn't lost any weight.

The one I liked the best was Vitality West End Richmond. The one problem I have is the fee that they make you pay that's non-refundable. The staff seemed very friendly. The guy that showed us around was very friendly and the people that lived there seemed happy. It seemed clean. It was not as expensive as some of the other ones, so that was a plus except for the deposit, but they told me if that was going to hold me back from putting my parents in there, that they would work with me on that. I don't exactly know what that meant because we didn't take those measures yet. At that time, my dad was really bad off with his dementia. I was going to have to put both of my parents in there, so that was going to be very costly. I didn't see any problem with the staff. They had a social hall and they were doing activities with them.

I love our tour at Vitality West End Richmond, it was outstanding. We were able to go inside the rooms, they had an empty room that they were redoing. It was nice. The library was nice and they were having a sing-along and the interaction with the residents was awesome. They have more amenities than the other place we toured, they had an art club, game room, music room, and all that. I didn't have food there but I like the menu and all the different selections that they have. The place smelled fresh and they were constantly looking like they were cleaning. We saw an outdoor area that was enclosed and a family room where families can go and sit together. They had keypads at the door to gain access, and there appear to be more staff than in the other place. I like that they had an abundance of staff there and that the population was a little more diverse.

I toured Vitality Living West End Richmond for my father, and that was actually one of my favorites. I liked it a lot. I met with Lauren, who was the director. I thought she was great, very helpful, and very professional. I thought she was a great representative of the facility. That was one of the facilities that I felt where if I needed to be somewhere in my old age, I would feel comfortable there. When I was there for my tour, on the assisted living side, not the memory care side, they were just wrapping up with the exercises. So, I could say that they have people there that are focused on their physical health or physical well-being as well. I thought the facility was nice and was well kept. The people were friendly. They had different types of rooms, too. They had single rooms, and they also had options for a companion suite for a person who shares the room. This is the only place, though, that I toured where they did not have the showers in the room. There was a room, a toilet, and a sink, and still nice rooms, but the showers were communal showers. They have a reason for doing it. It was more for safety reasons of the residents, so that the residents weren't trying to do something on their own and hurting themselves. I understood that, but for me, my father is not at that point. He could handle having a shower in his own room. They had someone that would come in for grooming, like a barber beautician. They had at least a little area where they could take a walk around the facility. They had a common area where there were multiple things that they could do, like group activities if they wanted to.

I moved my mother into Vitality West End Richmond. The people were really nice, and the staff was really nice. They're really good at what they do. They're warm, and they actually care for the people (not like in other places where they only care about the money). The staff is very good. My mother likes the food. They have cocktail parties, field trips, take walks, do gardening, and they play bingo. Another reason I picked it because it has lots of woods and paths.

It was a very nice, professional, clean and beautiful home. The staff member that accommodated me during the visit was very informative. What I saw of the place was clean and neat, and the staff was doing the best they could depending on the needs of their patients. I went there to see their memory care and they had several things available. I'm just not sure if it's the right place for my mother-in-law. Some of their activities include puzzles and games; I saw the staff engaging with the residents.

We were very impressed it's very bright and clean. The residents seemed to be fine and the staff was very helpful. The person who gave us the tour spent a lot of time with us and she was very thorough in explaining things to us. The rooms seemed to be very nice, so we're definitely considering moving Mom there. We also liked the location.