The day I visited Commonwealth Senior Living at Hampton, I just didn't have a good feeling, and there was nothing that made me feel happy when I left. When I walked in, a nurse was standing at the station where you had to check in, and she didn't acknowledge me. She just walked away, and then I was just standing there like, 'What do I do?' I had an appointment, but nobody was there to greet me and there were no people available. So I waited for about 5 minutes, and then the person who does the tour came around the corner, so that gave me a bad feeling because I was like maybe these nurses aren't caring as you think because they should have said, 'Hello. Can I help you?' What they had was an electronic sign-in and I had no idea that it was over there on the wall. I was supposed to sign into that door thing, but I didn't know because the nurse just walked away, and she just left me standing there. So that gave me the first bad feeling. The lady who gave me the tour was very nice, so that's a good thing. And then on the memory care (because that's what my mom would have to be), the people there looked a whole lot older than my mom. My mom is a real high functioning, and you could call her on the phone right now and she would be able to have a conversation. But they were all just staring straight ahead. Nobody was talking to each other, nobody was smiling, and nobody was doing anything except for the lady who was trying to lead the exercise. So that didn't give me a good feeling and I felt like that would not be a good environment. They only had like a little room for each person. The only place my mom would have to go would be out of the little room and then they had like little hallways. The staff said a lot of the elderly there like to play dress up and play with dolls and stuff like that, and I was like 'Not my mom,' because she's high functioning and she wants to do some work. So that didn't give me a good feeling. I didn't like the rooms, and I didn't like how the patients looked. That's the only thing I didn't like. It was like my mom would be locked into that facility on the memory care side, and she would not progress but she would regress. It was depressing to me, so I crossed them out. They also had a pipe burst and I could smell mildew and cleaning solution. The ceiling and everything were out, so the pipes were exposed, and so there was a smell. But the rest of the place was clean.

My aunt stayed at Commonwealth Senior Living at Hampton. She was in memory care. They were accommodating. Her room was comfortable looking. She had a shared room and she had lots of space. She was only there for eight days. We didn't get to use all the amenities, but they had a beauty shop, they had an onsite doctor, and they had meals and snacks available during the day. I thought it was a reasonable value considering its memory care. The staff was always responsive to what I needed. The dining area was spacious. You had rooms for wheelchairs to move around. People were able to eat in groups. They were very nice. Another thing is that they were also segregated by gender, so it was not crowded at all. The facility looked great. In memory care, they were clean and well maintained. I was there almost every day during my aunt's stay, and there was always somebody with a mop cleaning up and they clean up right after the meals. I thought they did an excellent job. From what I looked at, the food was adequate for what people were capable of eating. They made accommodations for people who could not chew. They're very flexible. The only drawback is you got to be firm about what's the base price and what are the add-ons. It's somewhat all-inclusive, but you have to ask about what all the expenses are.

I went to Commonwealth Senior Living at Hampton. I like that they're close knit with all the team members. Everyone was welcoming, answered all the questions that I had, and it was very nice and clean, no odors. She said that they have transportation or a bus that will take the residents to different places if they need to go. They do have activities, and they have a salon.

My wife is at Commonwealth Senior Living at Hampton and it's been excellent. The staff there cared greatly for the individuals. Her room is a studio and it's completely satisfactory. They have a courtyard. Visitation is very easy, it has been relatively unstructured, and it has been very open for me. I visit her every day. I know they have activities, but I am unaware of whether she participates or not. It is all on the first floor so there are no stairs, and the value is excellent. Their efficiency apartment is not furnished, so we had to furnish it. They do provide linens and that's a nice feature. But they only provide linens for a single bed, and nobody owns single beds anymore. They provided me with a single bed, then I got some chairs, a small dresser, a mirror, and a few pictures and things from home, which I put up on the walls. I got a lamp and some other things to make an efficiency look nice. It was very easy to go down to a little furniture store and pick up a few pieces or grab a few pieces from home. The bed has a relatively uncomfortable mattress, and my sister-in-law brought a cover over there to put over the mattress to soften it up, which was nice. My wife has never really complained about our sleeping arrangements over the years, she's very, very flexible about things, and everything has worked out well.