My husband in the few months he was there had a fracture of his pelvis because he was able to escape from the memory care Unit where he was supposed to be under the care of the nurses, aids and people monitoring the supposed secure doors of the memory care department. Due to this he had a fall. He was given 1 X-ray and when it showed nothing that day due to swelling he was denied a second X-ray until his family insisted at which time a severe pelvic fracture was found. By the time the second x-ray was FINALLY done, my husband was in such pain and could not stand or bear weight. A man who was a happy man, who could walk without any assistive devices and could still participate in his own care, had not lost the ability to do most of it. After that he went downhill - developed bedsores because he was not being turned and cleaned from incontinence or bathed frequently. Can you imagine your loved one sitting in their own soiled brief for extreme long periods of time? How bout coming into visit your loved one only to see him slumped over with his head on the table and no one interacting with him? To see your loved one, in my case the love of my life for 40years being treated like he was not a person but a burden. The director of the community as well of the wellness director really not having a concern in the world for the man I love. Their only concern was how do we get this man out of our community that we harmed before we get in trouble. When questioned about this we were told that “the aids didn’t want to disturb him because he was sleeping He was falling constantly and instead of being picked up and looked over was instead immediately sent by ambulance to a nearby healthplex Some of these visits were scrapes which would bleed but have no damage to his body. We were told by the person in charge that we should be hiring “ sitters” to stay in his room to monitor him Please let that sink in- family is paying monthly to have him cared for but because it is inconvenient for the employees to do that- they want outside “sitters” to do it for them When it became clear that his care was too much for this facility to handle we were given 5 days to find a new place to move him. The Executive Director did not even schedule a meeting with us to discuss this, she just came outside with a binder and dropped it in front of us while I and some family were visiting my husband outside. By this point his wounds required a wound doctors attention and care. Wounds that were received by the lack of care provided by the facility. I was unaware of how bad they were until I asked for them to assist in showing me. I was so disillusioned and distraught when I saw how things were being run I was initially a cheerleader for Harmony The facility is beautiful and a lot of the employees are wonderful and truly care about the people But there is another side that you only see after being a part of it for awhile I was so trusting of the caretakers initially When all was said and done it was like a sad story with a bad ending My husband passed not long after as they sent him out to the hospital the same day they told us to look for another facility due to a medical emergency. They waited until we left to go look at other communities when they sent him out to the hospital. I know the state of Virginia has been notified and I am told an investigation is ongoing I do not know if that is a fact because we were out of there before that supposedly started I know they are short staffed and I hope they are doing their best but that was not the case with my husband He had many visitors coming and going and there were comments being made as things got worse I adored so many of the residents in there and miss seeing them This is a story I never thought I would have to tell Please spend time with your family and keep them safe I do not blame every employee there and I loved so many of them. My husband loved so many of the people there and I am glad he was able to enjoy activities with them before his health worsened. I miss my husband terribly! Stay Safe!

Harmony at Spring Hill was brand new and more like a resort. Everything was perfect and clean, and the building was brand new. I just didn't click too much with the people. I found them a little pushy and more like they were selling something. It's a beautiful place, but their prices were very confusing. I would like for them to give me one fee so I don't have to sit down and calculate how many times they change my loved one. I'm not patient with those things, so it could be my problem, not them. The different prices are very confusing. I didn't interact with the actual staff; we interacted with their marketing people. I wasn't impressed with them because they were pushy and trying to sell us rather than listening to what we were trying to say, which I understand because they're new, and they apparently had open spaces. If I took my loved one with dementia, I would find it confusing for them, but if I were to go or needed to live somewhere like that, I'd give them a "five." They mix different groups, so it is hard to separate them.