The people at Azalea Trails Assisted Living & Memory Care were very friendly and very helpful. The memory care rooms were very nice and very well kept up. It almost looked brand new. They've got just about everything. They had a place to do your hair, a nice place to eat, and nice activity rooms.

We chose Azalea Trails for the memory care unit for my MIL. She had Lewy Body Dementia. We were given a great song and dance about how wonderful it would be and that they could provide the level of care she needed. The marketing, website, tour and talks were great but we soon realized they were all a lie. They were not able to provide the level of care promised. Workers did not like their job and it showed. There was no compassion and love just sighs and grunts and anger that they had to take care of her. We would be told she had gotten a shower yet all of her towels we sent were still on the shelf clean? How do you give someone a shower and not use her towels and her hair isn't wet. I could go on and on... The director was serving two rolls as someone was on maternity leave so they were short staffed and very little supervision. Yes this was during a pandemic, but like others have said, you can still provide good care during a pandemic. All we wanted was Azalea Trails to do what they said they were going to do! Just do the minimum. We could barely get that. It is very sad. Our loved one ended up getting Covid-19 from one of the workers and passing away shortly after. Overall this place looks great on paper and online but it is not! At least for the memory care side I do not recommend. I feel like we were lied to and deceived about the care they provide. One positive is the food. Our caregiver told us that our loved one totally loved the food there. Hats off to the chef and the delicious food. If you are faced with the decision of having to place your loved one, do not put them here. There are much better places in Tyler.