My mom was placed in the Heartis San Antonio. I liked it because the person that I talked to was spot on, Very engaged, and very informative. I saw a lot of stuff, she answered our questions and set us up for an appointment, and everything went great. She walked me to the unit and I liked what I saw. They told me "We check the residence every 45 minutes. We help them and we assist them." They gave me a ratio of caregivers to patients, and also the certified tech for medication. They have a nurse on and staff all the time. They'll bring the residents out of the room and they'll engage them in activities. They make sure that they're all at the table, even if you're in a wheelchair, but you're at the table having a meal with the rest of the people that are there. Mom is in the memory care unit. On Mondays, Wednesdays, and Fridays, they bring her over to assisted living and she can play bingo there, and they'll bring her back and forth. When we go to visit, as soon as you walk in, it's such a beautiful place and looks like a fancy little restaurant. We could take her from the memory care to the assisted living where they have a meal that we could order out of the menu, so it's very nice. Their staff is very friendly and bilingual, which helps my mom as she's bilingual. They also help her interact with the patients that are there. As soon as you walk in, you can see that the place is so clean and very well taken care of. And as soon as a patient vacates the room, they're pulling all the carpets and laying down the linoleum floors, which makes it easier and cleaner. They play different games like Uno and they painted my mom's nails artfully. They engage them and bring them out so they can watch a show together, they have happy hour with their juices. They were explaining to me that they set out different juices and they go around mixing drinks and then they'll drink it, it's fun for them.