I had an immediate phone call from the director of Rocky Hollow Lake House the day before my tour. When I got to the site everything was like what she told me. They seemed to have lots of staff. The place was clean and the rooms were a really good size. They had wood floors so it was homey. There were no weird smells. I didn't see any tears or holes in the sheetrock. I thought that it was a very respectable place. We toured the memory care area and they have the end-of-life capability. They have a doctor that comes in and visits. They also have a barber/beautician that comes in, all the meals are provided, and a really nice, beautiful area where people can go out and sit at a gazebo and enjoy the lawn. We also liked the fact that they have a little dog that was kind of a resident there that made people happy. So, we liked the fact that it wasn't like white-glove.

We saw the memory care section of Rocky Hollow Lake House. It's very nice and very clean. I was impressed with it. It seemed very comfortable. One thing I noticed is that there wasn't any smell. A lot of times, when you walk in those types of facilities, you get the whiff of urine or whatever. This place smelt really good and looked clean. The person who assisted me was very sweet, very nice, and seemed very knowledgeable about the care of people with memory issues. I didn't try the food but I checked the dining area and it looked clean and nice. I remember seeing a TV area and an outside area too.

I was so impressed with the young man, Faez, who showed me around Rocky Hollow Lake House. I believe he's the owner, and he told me a little bit about the history of it all. I was just very impressed with him and his facility. I was impressed with such a young person to have such a great understanding of the needs of the elderly (particularly with memory care) and taking from his experience with his grandmother. Their dining area was very nice and well set up. I know that they cater to family type meals, and I just think that's really nice for the memory care unit. The rooms were also very well arranged, well set up, and looked cheerful. From what I saw, they all had an open window to look out. The gardens were very nice.

The person I talked to at Rocky Hollow Lake House was very nice. I think she may be the manager or director; she was very good about explaining what they do. Their facilities are older, but the rooms are large. Part of their facilities was damaged by the ice storm in February. At the time I was there the main room was closed, and I don't know if they were able to get that open; that was one concern I had. I did not call back after two weeks to find out if they got it fixed. Also the area out back where they walk, it's very hilly with the sidewalks which would make it difficult for my aunt to walk. She would have to be put in a wheelchair and wheeled out there. The workers were friendly though, and they had a dog and a cat that they adopted, which really would have been great for my aunt because she misses her dog very much. She would have enjoyed that and I think they would have taken care of her, but it is a little bit further from my house. It was a smaller and older facility, but overall, it was well taken care of.

The director at Rocky Hollow Lake House was very friendly and very thorough in her explanation of the care that they offer for the residents. The manager was also very friendly. They gave me a tour of the two rooms that were available. They were large, and they both had two large windows. It's on County Road 245, so it's not real busy. It does have some traffic, but it is a very country area, so that's nice. They have a nice front porch and nice back porch. The main room when you go in (being assisted living) has the door going out the front locked and coded. The door that goes out back is open, so the residents can freely go in and out because of the fenced-in area in the back. They have a nice sidewalk that goes through the area there in the back, but it's downhill. It has a lot of elevation in it, so someone that has difficulty walking would have a hard time walking there. If they were in a wheelchair and someone wheeled them around, it would be nice to go out there. There was a dog and a cat there, which is a positive for my aunt because she loves animals. The facility was damaged during the ice storm in February. The big main room they have is closed off, although the director took me to see it from the outside, and they are working on the damage. The main commercial kitchen is in another building and they bring the food over. They have a small kitchen area and dining area where they eat. They have activities there as well. They have sensors on their beds, and they're working on having sensors in their room. If there's excessive activity in their bed, one of the workers can go and check on them. It was a pleasant dinging sound. It wasn't anything scary, and it's just heard in the hallways. The staff said that they escort the residents to the meals. She said they really help them a lot with that and engage them in coming down to the halls to eat. The doctor that they have is the same doctor that my aunt currently has. They have podiatrists that come and a beautician. The facilities right now are not totally opened, and it is a little bit older facility compared to some of the others.

My husband was at Rocky Hollow Lake House. His care had been just fine. I was satisfied with everything. It seemed to be an older house but everything was well-taken care of. Everybody can improve and we can all do better at our jobs, but the most important thing to me is the attitude of the people there who were caring for him. It had all been very positive. My husband was pleased with the food, too. He was certainly happy with it. I had watched them do some activities and I thought they were doing great. The staff seemed to be well trained. Activities were very good there. My husband participated in everything, which I was happy about. They didn't allow them to just go sit in their rooms. Everybody seemed busy and involved; I really like that about this community.

I found Rocky Hollow Lake House for my husband. It was the one I liked best. It had brand-new sections and rooms that nobody has been in before him. They have a beautiful courtyard. The staff has done very well so far, and I'm impressed with the care he's getting.