Hopefully my review will help other families- Ask a lot of questions and do your due diligence before moving forward with this community. My father moved in April 2002. At that time Grace Mgt. owned this facility. Shortly after Opal purchased the property. Since that time, care and staffing went downhill fast. Opal cut nursing hours shortly after taking over. When my father moved in, there was nurses on premises 24 hours a day. Opal cut it to 12 hours without officially notifying the families and then again in Dec 2022 cut hours to 8 hours a day until the families caught wind of it and raised issues and banded together to form a family group. Now I believe they are back to 12 hours, which is still inadequate compared to other facilities in Franklin and the surrounding area. The staffing ratios, residents to staff, are low. In Memory Care there is 1 usually in each wing and it's not enough to properly watch and care for them. Here are some events that took place that would give anyone pause about moving forward with this community: - My father fell in the middle of the night Jan 16th 2022. Hit his head, cut his head and was bleeding. They didn't send him out for medical attention, didn't call 911 and didn't call me. I found out the next morning at 8:45 am when I arrived. The caregiver found my father at 1am. and put him back in the bed. Since there is no night nurse on duty there is no one qualified to evaluate the residents in these instances and only hourly caregivers on premises. There was still blood on the floor and wall by his bed when I arrived. I took him to the ER myself and he spent 2 weeks in the hospital and 2 weeks in a skilled nursing facility. - Shortly after that incident, on the Assisted Living side a fire alarm went off in the middle of the night, 3 am I believe. The residents evacuated themselves and the Franklin Fire Dept. arrived. They couldn't find a Caregiver in the building! The State was notified by many people so that is on record. The Exec Director didn't tell the families about the incident until she was confronted by families that found out. Can you imagine, elderly people in the middle of January evacuating themselves and no Belvedere employees to be found. - In Dec 2022 , a room in the Winstead wing flooded from the toilet plumbing. The water ran into the neighboring room. The staff didn't properly clean up the water in the room (it had carpet). The room was stinking so back that you could smell it down the hall. The resident in the room was not moved by the staff. Her family lives out of town and wasn't aware. It took other families to notice the smell and reach out to her family member to notify her that her sister's room flooded and that the room smelled and that Belvedere had not taken action to move her out. Shortly after her family confronted management, they moved her. The families have learned to watch out for each other and try to advocate for their loved ones and others. Many of the staff, nurses and management have quit. In the 9 months my father was there they had 3 Exec Dir, 3 DON, and many of the long term care givers and nurses have left. For months they didn't have an Activities Director. They post the daily calendar of events but they are not doing them. It's all a lot of fluff...they tell you they are working on things or will address them but they don't. In the beginning it was smaller things like rooms not begin cleaned and me having to change my dad's sheets or empty his trash that were not getting done. Annoying but I was handling it....but then recently the issues have become very serious and I couldn't ignore it any longer. Belvedere's care is inadequate at best.....but I felt it was becoming serious and dangerous. -Look at Nursing coverage- how would your loved on get night time meds? If they are on hospice and need night time meds hospice doesn't administer meds at night. -Look at Care Giver Coverage -Ask about their census (available rooms and occupied rooms). Lots of empty rooms! There is a reason. -Look at the number of residents that take two people to move them, especially in memory care and do they have enough staff to move them? what about in an emergency? There are other options. I moved my father out and after he left the skilled nursing he never went back. The new place is excellent, 24 hour nurses, many Care Givers and the food is good. They have activities! There are other better options out there!

We tried to put our dad here. The staff members are all friendly and nice, but my dad can be somewhat combative and they couldn't handle him so they discharged him to a hospital. The atmosphere was nice, their accommodations are good and seemed adequate. As long as the family member is mellow and calm, the community will be a perfect fit.