Memory Care has zero activities. Residents are kept in the kitchen. Do not believe what you are told. Medicine dosage error caused my mother to be admitted to the hospital with a blood glucose level of 20. From there she went downhill and ultimately passed away at a different facility. The last few days of her life all she knew was pain. If your loved one needs memory care consider a different facility.

My experience with American House was very disappointing. When I signed my mother up as a resident, I feel that I was sold a dream. My mother resided at the Bristol facility for just a 3-month period, and we experienced nothing but disappointment. Within a month my mother was hospitalized with a fractured wrist. Her room was never clean nor was she bathed regularly. I had to clean both her room and her person in order for her to not have to live like a homeless person. I understand that individuals with Alzheimer's/Dementia are not always the most compliant patients but I was promised a staff that was well trained in handling patients with this horrible disease. I visited my mother 4 to 5 times weekly and every time I was at the facility the staff was sitting in the dining area watching T.V. There was never anyone supervising the patients roaming the halls. I never saw the staff involved with the patients doing any kind of enrichment activities as I was promised . When I complained to Anita, the executive director or Kimberly, the head nurse, I was given excuses and more false promises that were never kept. The one bit of information I received from Anita consistently was that no matter what day of the month I removed my mother from the facility I was still responsible for 30 days worth of payment. I actually have many more complaints than I can fit on this review but I will say that my final decision to remove my mother from the facility was when I showed up to visit my mother and found her with a severely swollen ankle and wrist . She was in so much pain My husband and I had to carry her to her room to retrieve some of her belongings. After asking the aid what happened I was told my mother doesn't sit still and she fell in the courtyard. Apparently, my mother was in the courtyard unsupervised again and she fell but nobody knows how she fell. When I asked why I wasn't notified I was told that the facility was in the middle of a shift change and they didn't have time. I would think the patient's wellbeing would come first. Also, once again I was reminded by Anita that if I removed my mother from the facility that I would still have to pay for the next 30 days. This seems like a complete lack of concern for a patient coming from your Executive Director. Absolute revamping of the staff is necessary for this facility to be a safe and companionate place for elders with severe illnesses as is my mother. I am making my opinion of this facility public because people should know about this facility before they entrust their loved ones to this facility. I would have rated this with zero stars if I could of.

When I visited American House Bristol, everyone was nice, and it seemed like the staff was nice. The room was more crowded there, and I didn't like that. The guy that showed me around was super nice. It seemed clean; it was an older building, but it was clean. It's near a hospital and it's kind of near where I live. It's also near a very big shopping area.

American House Bristol was very clean and inviting and the staff was very kind and accommodating. I had a very good experience with the person I was with. He even went so far as to follow up with me after I had made my decision. They have a beauty salon. The dining area was also clean, well lit, and well organized, but I didn't see any food.