My sister is a resident of Rittenhouse Village At Lehigh Valley. The choice was made because the availability was there. This facility mirrors the sentiments and the things that I saw in the communities that I liked where there is just real compassion for the people who are there and a willingness to meet them on their level. They try and connect with them instead of trying to make that individual connect with them. I only visited her once and I was there for about an hour and a half yesterday. I saw some true compassion. But only time will tell if that continues. My senses and my hope say that it will. Nonetheless, I was very pleased with the compassion and the staff, and just the calmness and the kindness with which they interacted with everybody. There were probably 20 residents in the secured facility and there were three or four helpers and a maintenance person, and they all knew each patient by name, and they spoke to them with respect and kindness. She's in the Shine memory care. She's just beginning to start to explore the food there. She wasn't eating, and I'm not sure why, but they asked me what she liked, and they're working with her to try and encourage her to eat. They're working hard to kind of appeal to her so that she starts to take some food and put a little weight on. The board had probably six activities slated throughout the day, maybe even more. My sister's experience in the other place was that she was forced to do things she didn't like. Nonetheless, the staff asked me yesterday what she likes, and I said she likes to be read to and she likes music. So, anything like that that they could do to connect to her like if they did a story time, she would be engaged. I can tell you, music from the sixties and seventies, when she was a young adult, would connect with her and I love seeing that. That's the kind of thing that gets her brain kind of active again. It's beautiful. This facility and the room that she's in are larger, brighter, and cleaner than what she had in the other place. It feels like home to her because she's got her own little bathroom, a little kitchen, a sofa area, and then a bed area. So, she feels like it's her apartment. I am very, very impressed with how everybody was when I walked in there yesterday.

There is no “care” in the “Memory Care” unit. This place is where you put your loved one to rot away. The sales staff tell you about how they engage your loved one, but the reality is that their rooms are filthy, they don’t get proper medical care, and unless you personally are there every week to make sure your loved one is getting any kind of care beyond some food pushed in front of them, you’re being deceived. I can’t wait to move my father to a place that can actually take care of him. I think he’d be dead now if I hadn’t been following up on his care there. After Covid, when I was allowed into his room, it was beyond filthy, and he had been using his bath towels as toilet paper. I was told it was because he wouldn’t let the staff clean his room. While I was there, I had staff come in and clean his bathroom, and he was fine. I don’t understand how a facility can claim they give a patient meds, keep them clean, keep their room clean, and take care of their medical needs when they literally do none of that without being berated into doing so.

I toured Rittenhouse Village At Lehigh Valley for my mom and they seemed very knowledgeable. They gave me the ratio right off. Another thing I liked about them is that they have a nurse on staff 24 hours a day, where the others that I toured did not. This facility was nice, and I just liked their programming. I saw the staff interacting with the residents. The place is nice and clean. I guess they're periodically renovating, or I should say upgrading some of the rooms. I saw a room that somebody was in at the moment, it was spacious, and they offer different things depending on the level that the person's at. I know they do things to keep their memory going, like they play games or a music type of therapy.

My father moved into Rittenhouse Village at Lehigh Valley, and my mother is due to move in in soon. So far, it's fine. I like that it's on the small side. It's a little easier to get accustomed to. The people I've dealt with are very helpful so far. His room seems fine. It's a nice, quiet setting. It's kind of off the beaten track, so it doesn't have a lot of things going on, on the outside, for distraction. He seems to be OK with the food. The facility seems very nice and clean, has a nice layout, and everything's convenient. It's like going into a hotel.

We did an in-person tour at Rittenhouse Village At Lehigh Valley, but we stayed outside the whole time. We sat on a patio, and it was nicely-kept. The areas that I could see through the windows were nice and clean. The staff member who gave the tour was very informative and very understanding with the questions and concerns that I had. There were no visitors, and if it came to the point of visiting, it would be a half-hour visit with the resident on the patio, with a no-touch policy, and should only be once a week.