The Avalon of New Albany
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- 245 E. Main St. , New Albany, OH 43054
- (740) 513-3044
- 4.0 ( 2 reviews )
- Assisted Living and Memory Care
Related Costs
Description
About This Community
Welcome to The Avalon of New Albany! If you’re looking for a community that understands and honors you as a unique individual, you’ve come to the right place. We understand you probably have many questions, and we’re here to help make the process as simple and straightforward as possible. In choosing The Avalon of New Albany, you can rest easy knowing that your lifestyle and interests will be catered to and your expectations exceeded. With a variety of living options as well as wellness, cultural and educational programs offered daily, this is the place for you to live your best life – exactly as you want. It is home after all.
Reviews
4.0
( 2 Reviews )
Charles
March 28, 2022
My stepfather is at The Avalon of New Albany. He's in memory care. It's very nice and professionally run, and they've got experienced staff.
The rooms are nicely decorated and spacious for the size. Everything was clean and ready to go for us when we got there. The food was very good. They have several dining areas within the building. All of them very clean and nicely spaced. There's plenty of room for wheelchairs and stuff to get around. They got a separate shower and bathing facility. They got multiple haircutting places, business office type thing if you want to work on a computer, and a workshop type thing if you want to do things with your hands.
It's a brand new facility, so it has not weathered the storms yet. It's a nice facility. It's only been there four or five years, and it's very well maintained. It's priced right for what we're getting.
anon1236
August 10, 2021
Great sales pitch: Horrible unprofessional degrading care
We enrolled my father in the memory care unit at First&Main this summer. We moved him out a month later. During this 1 month friends, family, and his hospice care nurses voiced shock at the rapid deterioration of his health along with concerns for his overall safety and well being.
In 1 month, he lost 20lbs. He is now terrified to be in enclosed spaces, is afraid to change his clothes and constantly asks “are they going to hurt me?”
Luckily (or unluckily), we had a Nest camera in his room and witnessed a multitude of unsatisfactory and borderline appalling care instances. Such as:
Being stuck in his room for over 12 hours. Missing all meals and not one person from the staff even coming to check on him
Wearing soiled clothes
Sleeping in a soiled bed
Wearing a soiled (not urine) diaper for 8+ hours
Being yelled at by a staff member
Not once did they bathe him while he was there
Slow or incapable of cleaning urine in his room...smelled awful
At first we thought these were just growing pains until the staff learned how to best work with my father. After multiple calls, constant in-person interactions with the entire staff and leadership nothing improved. In fact things only got worse, as several of the best staff members quit during this 1 month period.
We would watch in horror as he was stuck in his room for 12+ hours, missing meals, upset and scared. During this time no one came to check on him until we called the facility or physically showed up ourselves.
The staff in the memory care unit is completely absent and hard to find most days. Due to my father’s condition he has additional care support from Hospice. The Hospice nurses would visit him 2-3 times a week. On several occasions the Hospice nurses could not locate the floor nurse.
If you want your loved one to watch tv all day, this is the place for them.
