I had a very nice tour of Heather Heights in Pittsford. Alyssa was the coordinator. She showed us around. She gave us a lot of good information about what they can offer and what was available. She was very knowledgeable, so she did a great job giving us an idea of what it would be like if we moved our family member there. She was very easy to talk to. I thought it was very well laid out. It was a more intimate setting because there are only 24 beds in my understanding, so it's smaller. But they did a nice job with the layout and what was available for people as far as being able to walk around and having space. It needed a little bit of updating like it looked like it needed painting. Some of the furniture was ripped. It was probably more of a four-star than a five- star because it was just a little outdated. Like if they had just kind of painted the walls and redid the furniture, it would make a huge difference. We saw the courtyard. That would be part of memory care. But we saw the main entrance, the main lobby, that's part of their assisted living area. That had a more updated look, which I thought was interesting, that had a much nicer feel to it and better furniture and all of that. So when you stepped back into the memory care, there was a sense of, "Oh, this isn't as well maintained as the rest of the facility." There wouldn't be any appliances in the memory care. They did have a kitchen that people could hang out in. They did have the furniture and all of that, so I did see that, which was perfectly fine.

My mom has been living in Heather Heights for two weeks now. It's a smaller facility. I think they provide more personalized and individualized care. The staff is very caring, I was surprised to see how involved they are. She finds the food to be fine, and their dining room was set up very nicely. It's a very small, clean, and pleasant environment. They keep the residents busy, they have games, and people come in and sing to the residents there. People are pretty much busy. They're doing everything just fine so far. I think it's good value for the money.

I'm quite satisfied with Heather Heritage for my father. He's gained weight, and he seems to be settling in fine. The staff is friendly and cooperative, and I've only talked to them on the telephone most of the time. His room is private, it's quite large for one person, and the furniture is more than adequate.