The Bristal in Massapequa has been absolutely amazing with the care they have shown my Mom. The level of patience and compassion as well as attention and treatment extended has really made a very positive impact, especially since we relocated my Mom from out of state. All the staff but also including Jen, Danielle, Janani, Carla, and Cynthia have really been on top of my Mom's needs with very individualized care. We feel like my Mom gets extra special treatment, but when visiting the facility we see that others are also treated the same way. Thank you Bristal, we are very thankful and grateful for you!

My mother spent two and a half years in the Dementia area of this facility. Since in has been almost three years since she was last there, I will not go into areas where I have no current knowledge. My mother had a nice private room with a good-sized bathroom. There is a kitchenette in each room but they are not used at all. My only criticism of the room was the large window heating and cooling unit which you could self-adjust but which made a lot of noise. Don't think my mother could hear it. Meals were generally good, but dementia ward got what was left over from assisted living and sometimes a dish sold out. They would always make you an egg sandwich or a burger if you didn't like the choices. Aides. This is very important. I would only rate them average. They have the hard jobs at the place and aren't paid enough. Some nights they didn't have enough aids to put everyone to bed efficiently. Once a was outside my mother's room and heard an aide bullying her. She was contrite when she saw me. That was the only instance of this that I saw. Don't leave anything of value in the rooms. Leave a few bucks in a good hiding place and it will be gone. I once brought flowers in a Waterford vase, left it in her room, and it was gone the next day. They just looked at me like, why were you so stupid as to bring in that vase, and I guess they were right. Activities are a shining area. The two or three activity girls always had nice personalities and lots of patience. There was some activity all day. They brought in a lot of live music. Good entertainers. They had a man who played 50s oldies and my mother, despite rather advanced dementia got so excited as we did the twist together and she did the limbo. Nice to see her still able to have some happy moments. The three ward heads there during my mother's 2.5 years were all good. I thought they should have spent more time in the office. Cost: Expensive, but not the most expensive. If I could, I would rate the Brystal 3.5 stars and the food 3.5 stars.