My mother was at Sunrise of North Lynbrook and she passed away. It would've been a really nice place for her to be. The staff was incredible, very caring, and were going out of their way. They made sure I got inside to see my mom. She was in the memory care unit. When my mom was there, they were on a lockdown. I only toured the facility by Facetime. Someone walked around the entire building for me, showing me where her room would be, showing me the dining room, the TV room, where they do activities, so that's how I saw it. I wasn't allowed in. No one is allowed in to tour at all. If they're not on lockdown, they allow you to come and visit indoors, but it's like on a sunporch, which is in the front of the building, and you get to visit that way. Because my mom got so sick and my mom was in hospice, they were kind enough to let me come in and see her in her room. She was in a private room because my mom came from a hospital going to Sunrise. When you come from a hospital, even though they make sure that you test negative, they have their own double requirement to quarantine you in a private room. She was in a private room because she was being quarantined, and then just the fact that she wasn't doing well, they didn't see any point to move her into her regular room, which was a two-person room separated by a bathroom. They just wanted her to be comfortable, and the room that she was in, which was the isolation room, was much bigger. By her being in an isolation room, I could just go in because I wasn't roaming the building. I walked through a separate entrance and went right into the room, and they let me just stay with her every day. They all were nice. I even had dealings with the executive director, and everyone from the get-go was very kind. It was a very nice facility, and it was clean from what I could see, but again it was on Facetime. I know they do a lot, especially in the memory care unit, to stimulate them.

My mother is at Sunrise of North Lynbrook. So far, we're very happy with the care there. The people have been lovely to us and to my mother. She seems to be improving each week, and they're very good to her. It's very nice and clean, it seems like a home as opposed to a hospital, it's very bright, and it has lots of natural sunlight. It's the nicest physically, internally and externally of the places that I looked at. It has nice furnishings around. However, sometimes there's confusion as to what my mother actually got covered for under her care level, and we got conflicting information, especially when it comes to medications and supplies.